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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and create a fun shopping experience.
- Company: Join B&M, one of the UK’s fastest-growing retailers with over 780 stores.
- Benefits: Enjoy clear progression paths, on-the-job training, and a 10% staff discount.
- Why this job: Be a visible leader, motivate your team, and make a real impact in retail.
- Qualifications: Experience in managing teams and a passion for delivering great customer service.
- Other info: Stable, permanent contract with wellbeing support and a commitment to inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.
We\’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Londonderry store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
What You\’ll Be Doing
- Lead and motivate the front‑end team to deliver polite, prompt, and friendly service
- Be a visible, approachable leader for customers and colleagues
- Coach team members to build their skills and service confidence
- Oversee stock and cash control procedures, ensuring security and compliance
- Support a great store culture and contribute to a positive workplace
What We\’re Looking For
- Experience managing teams in retail or hospitality
- Strong numeracy and problem‑solving skills
- A flexible, hands‑on attitude with great people skills
- Passion for retail and delivering exceptional customer service
Why B&M
With over 780 stores and more on the way, this is a fantastic time to join us. We offer:
- Clear progression paths and development opportunities
- On‑the‑job training and support
- 10% staff discount (with double discount events!)
- Access to a colleague benefits portal
- Wellbeing support through our Employee Assistance Programme
- A stable, permanent contract
Ready to grow with us?
Apply now and be part of the B&M journey.
B&M is an equal opportunity employer committed to creating an inclusive environment for all.
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Locations
Customer Service Manager employer: B&M Retail
Contact Detail:
B&M Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out B&M's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. We want to hear how you can bring that experience to the checkout and cash office areas at B&M.
✨Tip Number 3
Be ready to showcase your customer service skills during the interview. Prepare to discuss how you handle difficult situations and ensure excellent service standards. Remember, they’re looking for someone who can lead by example!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get your application noticed. Plus, it shows you’re serious about joining the B&M family. Let’s get you on board!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and delivered great customer service in your previous roles.
Be Personable: Remember, we’re looking for someone who can connect with both customers and colleagues. Use a friendly tone in your application to reflect your approachable nature and passion for retail.
Demonstrate Problem-Solving Abilities: Include examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions, especially in a fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with B&M.
How to prepare for a job interview at B&M Retail
✨Know the Company Inside Out
Before your interview, take some time to research B&M. Understand their values, mission, and what makes them one of the UK’s fastest-growing retailers. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Be ready to discuss how you can bring that same energy to B&M.
✨Demonstrate Problem-Solving Abilities
Retail can be unpredictable, so it's crucial to showcase your strong numeracy and problem-solving skills. Think of specific scenarios where you've tackled challenges effectively. This will highlight your ability to think on your feet and maintain excellent service standards.
✨Emphasise Your Passion for Customer Service
B&M is all about delivering exceptional customer service. Be prepared to share your passion for retail and how you’ve gone above and beyond to ensure customer satisfaction in previous roles. This enthusiasm will resonate well with the interviewers.
