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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure smooth operations.
- Company: Join B&M, one of the fastest-growing retailers in the UK.
- Benefits: Enjoy job stability, career progression, and exclusive discounts.
- Other info: Flexible working hours and a fun, dynamic work environment.
- Why this job: Be part of an exciting journey with opportunities for personal growth.
- Qualifications: Experience managing teams in retail or hospitality and strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
CUSTOMER SERVICE MANAGER – TITCHFIELD
Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Do you want to join a rapidly expanding business with career development opportunities and a passion for leading a team and delivering excellent customer service? We are recruiting for a Customer Service Manager to join our store team in Titchfield, Fareham. This is a full-time role and flexibility with your working pattern will be essential.
Responsibilities
- Drive your team to deliver personable, polite and prompt service in the checkout area
- Act as a role model, displaying exceptional service to our customers
- Be highly visible and approachable to customers and colleagues
- Coach colleagues to ensure they have the appropriate skills and knowledge in the checkout area
- Ensure compliance with stock control procedures within the appropriate timelines
- Secure company property, cash and stock at all times
- Contribute to making our stores a fun place to work
About You / Qualifications
- Experience of managing a small to medium sized team in a fast-paced retail or hospitality environment
- Strong numerical and problem solving skills
- A flexible approach and a “can do” attitude
- Great customer service skills and the ability to drive your team to deliver amazing service
- Ability to think on your feet
Why B&M
B&M isn’t just any retailer. We’re one of the fastest growing in the UK, with over 750 stores and an exciting plan for more openings this year. Joining B&M means being part of an amazing journey with ongoing commitment to our people.
What We Offer
- Job stability and a clear path for career progression and internal development
- On-the-job training
- 10% store discount across all B&M & Heron Foods stores, with regular double discount events
- Access to our exclusive colleague benefits portal with discounts for retailers, hospitality and more
- Wellbeing support through our Employee Assistance Programme
- A stable & permanent 40 hour contract
Ready to join the B&M journey and excel your career? Submit your application today!
Our roles can fill up quickly, so vacancies may close early. We recommend submitting your interest as soon as possible to avoid disappointment.
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
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Customer Service Manager employer: B&M Retail
Contact Detail:
B&M Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on B&M. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle tricky situations with customers or team members. Being able to demonstrate your problem-solving skills will really impress during the interview.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully managed a team in the past. Highlight your coaching abilities and how you’ve driven your team to deliver excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering excellent customer service. Share specific examples of how you've gone above and beyond for customers in previous roles. We love to see that passion shine through!
Tailor Your Application: Make sure to customise your application to highlight your experience managing teams in fast-paced environments. Use keywords from the job description to show that you understand what we're looking for. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. A well-structured application makes it easier for us to see your qualifications and skills at a glance.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure we receive all your details correctly. Plus, it shows you're serious about joining our amazing team at B&M!
How to prepare for a job interview at B&M Retail
✨Know the Company Inside Out
Before your interview, take some time to research B&M. Understand their values, mission, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved customer service. Be ready to discuss how you can motivate and coach your colleagues.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you had to think on your feet or handle difficult customers, and explain how you navigated those challenges.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.