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- Tasks: Lead a team to provide top-notch customer service in the checkout area.
- Company: B&M Retail is a dynamic retail company focused on delivering value and quality.
- Benefits: Enjoy a full-time role with flexible shifts and a supportive work environment.
- Why this job: Join a vibrant team and make a real impact on customer experiences.
- Qualifications: Experience in managing teams and strong problem-solving skills are essential.
- Other info: This role offers opportunities for growth in a diverse workplace.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service Manager
B&M Retail Newtownabbey, Northern Ireland, United Kingdom
Join to apply for the Customer Service Manager role at B&M Retail
Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.
We\’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Glenmount Retail Park store, in Newtownabbey. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
Responsibilities
- g:Lead and motivate the front-end team to deliver polite, prompt, and friendly servi
- ceBe a visible, approachable leader for customers and colleagu
- esCoach team members to build their skills and service confiden
- ceOversee stock and cash control procedures, ensuring security and complian
- ceSupport a great store culture and contribute to a positive workpla
Qualifications
- or:Experience managing teams in retail or hospital
- ityStrong numeracy and problem-solving ski
- llsA flexible, hands-on attitude with great people ski
- llsPassion for retail and delivering exceptional customer serv
Benefits
- fer:Clear progression paths and development opportuni
- tiesOn-the-job training and sup
- port10% staff discount (with double discount even
- ts!)Access to a colleague benefits po
- rtalWellbeing support through our Employee Assistance Progr
- ammeA stable, permanent cont
Apply
Ready to grow with us? Apply now and be part of the B&M journey.
B&M is an equal opportunity employer committed to creating an inclusive environment for all.
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Customer Service Manager employer: B&M Retail
Contact Detail:
B&M Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with B&M Retail's values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your past experience where you've successfully managed a team in a retail environment. Highlight specific situations where you improved customer service or resolved issues, as this will showcase your leadership skills.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of scenarios that may arise in the checkout area. Be ready to discuss how you would handle difficult customer interactions or operational challenges, as this will demonstrate your readiness for the role.
✨Tip Number 4
Network with current or former employees of B&M Retail if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Manager position. Tailor your application to highlight relevant experience and skills.
Highlight Leadership Experience: Emphasise any previous experience managing a team, especially in a retail environment. Provide specific examples of how you have driven service excellence and coached colleagues to improve their performance.
Showcase Problem-Solving Skills: Include examples that demonstrate your strong numerical and problem-solving skills. This could be through past experiences where you successfully resolved customer issues or improved processes.
Personalise Your Application: Make sure to personalise your cover letter and CV. Address it to the hiring manager if possible, and express your enthusiasm for the role and the company culture at B&M Retail.
How to prepare for a job interview at B&M Retail
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your previous experience managing teams, highlighting specific examples where you motivated and coached colleagues to improve service standards.
✨Demonstrate Problem-Solving Abilities
Retail can be unpredictable, so it's crucial to show that you can think on your feet. Prepare examples of past challenges you've faced in a retail environment and how you resolved them effectively.
✨Emphasise Customer Service Excellence
This role is all about delivering exceptional service. Be ready to share your philosophy on customer service and provide examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing the checkout area or handling customer complaints. Practise your responses to these scenarios to demonstrate your quick thinking and decision-making skills.
