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For Companies At a Glance
- Tasks: Provide excellent customer service and manage stock replenishment in a fast-paced retail environment.
- Company: Join one of the UK’s fastest growing retailers with exciting expansion plans.
- Benefits: Enjoy discounts, flexible hours, and amazing on-the-job training for career growth.
- Other info: Great opportunities for progression, with 80% of managers promoted from within.
- Why this job: Be at the heart of the store and make every customer's experience memorable.
- Qualifications: Enthusiastic team players with a proactive attitude; retail experience is a bonus.
Overview
B&M Retail are recruiting for Customer Service Assistants to join the team at our store in Thorneycroft Industrial Estate, Basingstoke. We have part time opportunities offering 16 hours per week with various shift patterns including daytime, evening and weekends.
We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! For those looking to progress, we offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown. But, if that’s not for you, we also offer casual/flexible, part-time roles.
Are you looking for a fast paced and challenging role in a busy and high energy environment? This could be the role for you!
As a Customer Service Assistant, you will be at the heart of our stores and will ensure our customers have a great experience. Whether you are replenishing stock on the shop floor or delivering great customer service at the checkouts, no two days are the same!
Responsibilities
Manage stock replenishment and provide customer service at checkouts to ensure a great store experience for every customer.
Ideal candidate
Ideal candidates will be enthusiastic team players with a passion for retail & delivering great service. We are looking for colleagues who will thrive in our fast paced, high energy environment.
Requirements
- Be a great team player
- Have a can-do, proactive approach
- Pride themselves in getting the job done
We’re big on personality and attitude – experience in a fast-paced retail environment or customer service is a bonus, but not essential.
Benefits
At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more!
For further information, please click here. Our roles don’t tend to be around for long, so apply now to avoid disappointment!
We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
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Customer Service Assistant employer: B&M Retail
Contact Detail:
B&M Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&M Retail. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering great service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and presentable. It shows that you take the opportunity seriously and are ready to represent B&M in a professional manner.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our growing team. Head over to our careers page and submit your application directly. The sooner you apply, the better your chances of landing that role!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for retail and customer service shine through. We want to see that you're excited about the role and ready to bring your energy to our team!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background to what we’re looking for.
Keep It Clear and Concise: While we appreciate detail, make sure your application is easy to read. Use clear language and get straight to the point. We want to know why you’d be a great fit without wading through too much fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us quickly and directly. Plus, it shows you’re serious about joining our team at B&M!
How to prepare for a job interview at B&M Retail
✨Know the Company
Before your interview, take some time to research B&M Retail. Understand their values, mission, and what makes them one of the UK’s fastest-growing retailers. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Show Your Enthusiasm
As a Customer Service Assistant, having a positive attitude is key. During the interview, express your passion for retail and customer service. Share examples of how you've gone above and beyond for customers in the past, even if it was in a different role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, like dealing with a difficult customer or managing stock replenishment during busy hours. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Customer Service Assistant. This shows that you’re engaged and serious about the role.