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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and create a fun store environment.
- Company: Join B&M, one of the UK's fastest-growing retailers with a people-first approach.
- Benefits: Competitive salary, bonus potential, up to 33 days' holiday, and exclusive discounts.
- Why this job: Shape the future of retail while developing your leadership skills in a thriving company.
- Qualifications: Experience in managing teams and a passion for delivering great customer service.
- Other info: Exciting career growth opportunities in a supportive and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level. We are recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Brislington store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
What You’ll Be Doing
- Lead and motivate the front-end team to deliver polite, prompt, and friendly service
- Be a visible, approachable leader for customers and colleagues
- Coach team members to build their skills and service confidence
- Oversee stock and cash control procedures, ensuring security and compliance
- Support a great store culture and contribute to a positive workplace
What We’re Looking For
- Experience managing teams in retail or hospitality
- Strong numeracy and problem-solving skills
- A flexible, hands-on attitude with great people skills
- Passion for retail and delivering exceptional customer service
Why join B&M?
We’re entering a new chapter under inspiring leadership that’s committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people-first approach - making this the perfect time to join us and help shape the future of B&M! We’re one of the UK’s fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities.
Competitive salary + bonus potential
Up to 33 days' holiday
10% discount at B&M and Heron Foods
Clear career path with real progression opportunities
Exclusive colleague perks & wellbeing support
Ready to grow with us? Apply now and be part of the B&M journey. B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Customer Service Manager in Bristol employer: B&M Retail
Contact Detail:
B&M Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Bristol
✨Tip Number 1
Get to know the company culture before your interview. Check out B&M's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. We want to hear how you’ve made a difference in previous roles, so be ready to share those experiences.
✨Tip Number 3
Be prepared to ask questions during your interview. Show us that you’re engaged and curious about the role. Ask about team dynamics, training opportunities, or how B&M supports its staff – it’ll make a great impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the B&M family.
We think you need these skills to ace Customer Service Manager in Bristol
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and delivered great customer service in your previous roles.
Be Personable: Remember, we’re looking for someone who can connect with both customers and colleagues. Use a friendly tone in your application to show us that you’re approachable and ready to create a positive store culture.
Demonstrate Problem-Solving Abilities: Include examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with B&M.
How to prepare for a job interview at B&M Retail
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you’ve led teams in delivering polite and prompt service, as this will show your understanding of what B&M values in their customer interactions.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and developed your team in previous roles. Highlight specific instances where your coaching made a difference, as this aligns perfectly with the role's focus on team development.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've tackled challenges in retail or hospitality. Be ready to explain your thought process and the outcomes, showcasing your strong numeracy and problem-solving skills that are crucial for overseeing stock and cash control.
✨Emphasise Your Passion for Retail
Let your enthusiasm for the retail industry shine through. Share why you love working in this field and how you can contribute to a positive store culture, which is essential for B&M’s growth and success.
