At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join B&M, a dynamic retailer focused on customer satisfaction.
- Benefits: Enjoy discounts, flexible hours, and a supportive colleague portal.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Make a real impact on customer experiences and lead a passionate team.
- Qualifications: Experience in managing teams and a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day? Join B&M as a Customer Service Manager in our Brigg store and be the driving force behind a brilliant shopping experience! This is a hands-on leadership role where you’ll own the front-end experience – from the moment customers walk into the store, until the moment they leave. You’ll lead your team to deliver fast, friendly, and efficient service in a busy, high-energy store. It’s a permanent, full-time role, and as part of the store management team, will require flexibility across days, evenings, and weekends.
What You’ll Be Doing
- Leading the front end, making sure every customer gets great service
- Keeping queues moving and the experience fast, friendly, and efficient
- Handling customer queries, issues, and feedback with confidence and care
- Driving service standards, KPIs, and customer satisfaction scores
- Creating a welcoming, positive store atmosphere customers enjoy
What You’ll Bring
- Experience managing cash processes with accuracy
- Proven ability to lead teams in fast-paced environments
- Passion for delivering great customer experiences
- Confidence to handle challenges and make quick decisions
- Results-driven with a focus on high service standards
Why B&M? We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! If you love working with people and want to make a real difference on the shop floor, apply now and bring your energy to B&M! B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
