At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage the checkout area.
- Company: Join one of the UK's fastest-growing retailers with exciting expansion plans.
- Benefits: Enjoy employee discounts and exclusive offers through our colleague portal.
- Other info: Flexible shifts available; apply quickly as roles fill fast!
- Why this job: Be part of a dynamic team that values exceptional service and customer satisfaction.
- Qualifications: Experience in supervising teams in a fast-paced retail environment is essential.
The predicted salary is between 12 - 14 £ per hour.
B&M Retail is recruiting a Customer Service Supervisor at Wimborne Road, Bournemouth. This is a permanent, part-time role working 16 hours per week and requires flexibility to work shifts in the daytime, evenings and weekends. We are one of the UK’s fastest growing retailers with ongoing expansion plans.
As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area, ensuring that our team delivers the best service for our customers.
Responsibilities
- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate appropriate behaviours in the checkout area
- Provide colleagues with the appropriate skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that ensure the store meets all legal requirements
- Merchandise the store to provide a welcoming customer environment that also drives sales and profitability
- Protect and safeguard the company assets
Qualifications
- Experience supervising or managing a small team in a fast-paced retail environment
- Strong numerical and problem-solving skills
- A flexible approach and a “can-do” attitude
- The ability to think on your feet
Benefits
- Employee discounts in our stores
- Additional discount through our colleague portal for retailers, hospitality and more
Our roles don’t tend to be around for long, so apply now to avoid disappointment. We are an equal-opportunity employer committed to creating an inclusive and diverse working environment.
Customer Service Supervisor in Bournemouth employer: B&M Retail
B&M is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. As a Refit Project Manager, you will benefit from a supportive environment with extensive training opportunities, competitive benefits including store discounts, and the chance to make a tangible impact on our store portfolio across the South of the UK. With a commitment to inclusivity and diversity, B&M fosters a collaborative atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Bournemouth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like B&M Retail and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at B&M Retail and let us see your personality shine through!
We think you need these skills to ace Customer Service Supervisor in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and B&M Retail.
Get Familiar with Our Brand:Before applying, take some time to learn about B&M Retail and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at B&M Retail
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress B&M Retail.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which B&M Retail will surely appreciate.
