Based in Billingham, this is a permanent, full-time Customer Service Manager role at B&M Retail. You will lead the front-end team, ensure fast, friendly service from entry to exit, and drive a high-energy customer experience in a busy store.
You’ll manage queues, resolve issues with confidence, monitor service standards and KPI performance, and create a welcoming store atmosphere. Flexibility across days, evenings and weekends is required to support store operations and customer satisfaction.
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Front-End Experience Manager - Retail Leadership in Billingham employer: B&M Retail
B&M is an exceptional employer for those looking to advance their retail careers, particularly as a Store Manager in Chatham. With a vibrant work culture that prioritises people and performance, employees benefit from comprehensive training, career development opportunities, and a range of perks including store discounts and exclusive offers. Join a rapidly growing company where your leadership can truly make a difference in delivering outstanding customer experiences.
