Are you passionate about technology and enjoy helping people solve problems?
As a Level 1 Service Desk Analyst, you will be the first point of contact for IT support across the business, providing technical assistance and ensuring colleagues receive a professional and efficient service. You'll work with a range of systems and technologies, helping to resolve issues and keep our operations running smoothly.
Working as part of the Service Desk team, you will gain valuable experience across a broad range of IT support activities while developing your technical knowledge and customer service skills.
This position is office-based 4 days a week in Runcorn, Cheshire, with 1 day working from home.
What you'll be doing:
- Providing first-line support for IT incidents and service requests via phone, email, and support systems.
- Logging, categorising, and prioritising tickets while ensuring accurate records are maintained.
- Troubleshooting hardware, software, and Microsoft 365-related issues.
- Supporting user account administration, including password resets and access requests.
- Escalating complex issues to the appropriate support teams when required.
- Working within agreed service levels to ensure excellent customer service and timely issue resolution.
What you'll bring:
- A passion for technology and a desire to build a career within IT.
- Strong communication and customer service skills.
- Good problem-solving abilities and attention to detail.
- The ability to manage and prioritise multiple tasks effectively.
- A positive attitude and willingness to learn new skills.
This role is an excellent entry-level opportunity, ideal for someone looking to start or develop a career in IT support. Previous Service Desk or technical support experience would be beneficial but is not essential, as full training will be provided.
Why B&M?
We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here - https://careers.bmstores.co.uk/our-bm-benefits/
At B&M, we're proud to be one of the UK's fastest-growing retailers. If you're passionate about technology, enjoy helping others, and want to develop your career within a supportive IT team, we'd love to hear from you!
B&M is an equal opportunities employer. We are committed to creating an inclusive, welcoming environment for all.
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Service Desk Analyst in Wallasey employer: B&M Retail Limited
B&M Retail Limited is an exceptional employer, offering a dynamic work environment in Trowbridge where you can thrive as a Store Manager. With a strong focus on employee development and a culture that values teamwork and customer satisfaction, you'll have the opportunity to lead a high-performing team while enjoying competitive benefits and flexible working hours. Join us to make a meaningful impact in retail and grow your career in a supportive atmosphere.
