At a Glance
- Tasks: Provide HR advice and support to retail colleagues across 750 stores.
- Company: Join a supportive team at B&M Retail, a leading retail company.
- Benefits: Enjoy store discounts, a colleague portal, and more perks!
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by resolving HR issues and supporting your team.
- Qualifications: Experience as a Senior HR Advisor with strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
We're looking to recruit an experienced Senior HR Advisor to join our HR Shared Services team. This is an exciting opportunity to become part of a supportive team, responsible for working with both retail colleagues and managers across 750 stores nationwide, providing generalist HR advice over the phone for a high-volume case load. We're seeking a role model of best practice who can focus on de‑escalating any HR issues to help prevent formal processes wherever possible. Acting as the point of escalation for the Shared Service Advisors, you'll also be the main point of contact for line managers, providing practical and solution‑focused advice. You'll thrive in a fast‑paced, reactive environment, managing multiple priorities and stakeholders at once. This position is office‑based, 5 days a week in Speke, Liverpool.
In this role, you will:
- Advise, support, and guide on all aspects of the colleague life cycle including employee relations, employment law, contracts, disciplinary, grievances, sickness, absence, and performance management.
- Coach and develop a team of Shared Service Advisors in their day‑to‑day activities in a fast‑paced working environment.
- Provide advice primarily via telephone.
- Balance multiple priorities to ensure smooth resolution of all ER cases.
To be successful, you’ll have:
- Experience as a Senior HR Advisor managing a high volume of cases (ideally within retail, but not essential).
- Experience working in a commercial setting with a pragmatic, solution focused approach.
- Up‑to‑date knowledge of employment legislation and the ability to apply HR best practice.
- Strong Microsoft Office skills and confidence using in‑house tracking and reporting systems.
- A friendly, supportive, and empathetic approach, with the confidence to challenge and make fact‑based, balanced decisions.
We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more!
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Senior HR Advisor in Wallasey employer: B&M Retail Limited
B&M Retail is an excellent employer, offering a supportive work culture where you can thrive as a Senior HR Advisor in our Speke office. With a focus on employee growth and development, we provide extensive training opportunities and a range of benefits including store discounts and access to a colleague portal with additional perks. Join us to be part of a dynamic team that values inclusivity and diversity while making a meaningful impact across our 750 stores nationwide.
StudySmarter Expert Advice🤫
We think this is how you could land Senior HR Advisor in Wallasey
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common HR scenarios. Think about how you’d handle employee relations or performance management issues, as these are likely to come up. We want you to shine!
✨Tip Number 3
Don’t forget to showcase your personality! When you’re speaking with potential employers, let your friendly and supportive nature come through. They’ll appreciate your empathetic approach, especially in HR.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at B&M Retail.
We think you need these skills to ace Senior HR Advisor in Wallasey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior HR Advisor role. Highlight your experience in managing high-volume cases and your knowledge of employment legislation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've successfully handled HR issues in the past, especially in fast-paced environments.
Showcase Your Communication Skills:Since this role involves advising over the phone, it's crucial to demonstrate your communication skills. In your application, mention any experience you have in providing advice or support, and how you manage to keep things friendly and supportive.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at B&M Retail Limited
✨Know Your HR Stuff
Make sure you're up to speed with the latest employment legislation and HR best practices. Brush up on common HR scenarios, especially those related to employee relations, as you'll need to demonstrate your knowledge during the interview.
✨Showcase Your Coaching Skills
Since this role involves coaching Shared Service Advisors, be ready to share examples of how you've successfully developed others in previous roles. Think about specific situations where you’ve guided someone through a challenging case or helped them improve their skills.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Prepare by thinking through potential HR issues you might encounter in a retail environment and how you would handle them, focusing on de-escalation and practical solutions.
✨Demonstrate Your Empathy
This role requires a friendly and supportive approach, so be sure to convey your empathetic side during the interview. Share stories that highlight your ability to connect with colleagues and managers, showing that you can balance professionalism with compassion.
