At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a fast-paced retail environment.
- Company: Join one of the UK's fastest growing retailers with a focus on internal development.
- Benefits: Enjoy discounts, flexible hours, and amazing on-the-job training.
- Other info: Apply quickly – our roles fill up fast!
- Why this job: Be part of a dynamic team and grow your career in retail management.
- Qualifications: Experience in supervising a team and strong problem-solving skills required.
The predicted salary is between 10 - 12 £ per hour.
B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Rydon Lane Retail Park, Exeter! This is a permanent, part time role working 16 hours per week, and will require the flexibility to work shifts in the daytime, evenings and at weekends.
We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown. As an essential retailer, our stores are fast-paced and trade 7 days a week.
As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers! You will also:
- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate the appropriate behaviours in the checkout area
- Provide colleagues with the appropriate skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that ensure the store meets all legal requirements
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
- Protect and safeguard the Company assets
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service! It is essential that you have the following:
- Experience supervising/managing a small team, in a fast paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a ‘can do’ attitude
- The ability to think on your feet
At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more! For further information, please refer to our benefits page. Our roles don’t tend to be around for long, so apply now to avoid disappointment! We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
Customer Service Supervisor in Topsham employer: B&M Retail Limited
B&M Retail is an exceptional employer, offering a dynamic work environment in the bustling Rydon Lane Retail Park, Exeter. With a strong focus on employee development, 80% of our management team is promoted from within, ensuring ample growth opportunities for dedicated staff. Our commitment to inclusivity and a supportive culture, combined with attractive benefits like store discounts, makes B&M a rewarding place to build your career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Topsham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&M Retail. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Customer Service Supervisor role and rehearse your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience in managing teams and delivering great service.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent B&M Retail in style.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Customer Service Supervisor position!
We think you need these skills to ace Customer Service Supervisor in Topsham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about delivering exceptional service and being part of our team.
Tailor Your Experience:Make sure to highlight your experience supervising a team in a fast-paced retail environment. We love seeing how your skills align with what we’re looking for, so don’t hold back on those relevant examples!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, we’re looking for strong numerical and problem-solving skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our amazing team at B&M!
How to prepare for a job interview at B&M Retail Limited
✨Know the Company Inside Out
Before your interview, take some time to research B&M Retail. Understand their values, mission, and what makes them one of the UK’s fastest-growing retailers. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to demonstrate your ability to manage a team effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer service. This will highlight your suitability for the role.
✨Emphasise Your Customer Service Passion
B&M is all about exceptional customer service, so be ready to discuss what great service means to you. Share specific instances where you've gone above and beyond for customers, and how you plan to instil that same passion in your team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various situations, such as a difficult customer or a team member not meeting expectations. Practising these scenarios will help you think on your feet and demonstrate your problem-solving skills.
