At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a fast-paced retail environment.
- Company: Join one of the UK's fastest growing retailers with exciting expansion plans.
- Benefits: Enjoy discounts, on-the-job training, and career progression opportunities.
- Other info: Flexible shifts and a commitment to inclusivity and diversity.
- Why this job: Be part of a dynamic team and make a real impact on customer experience.
- Qualifications: Experience in supervising a team and strong problem-solving skills required.
The predicted salary is between 12000 - 16000 £ per year.
B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Saltash, Cornwall! This is a permanent, part time role working 16 hours per week, and will require the flexibility to work shifts between the hours of 7.00am and 10.30pm during the week and alternate weekends. We are one of the UK's fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown. As an essential retailer, our stores are fast‑paced and trade 7 days a week.
Responsibilities
- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate the appropriate behaviours in the checkout area
- Provide colleagues with the appropriate skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that ensure the store meets all legal requirements
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
- Protect and safeguard the Company assets
Ideal candidates will be:
- Enthusiastic, focused & driven team players with a passion for retail & delivering great service!
Qualifications
- Experience supervising/managing a small team, in a fast paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a ‘can do’ attitude
- The ability to think on your feet
At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more! Our roles don’t tend to be around for long, so apply now to avoid disappointment! We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
Customer Service Supervisor in Plympton employer: B&M Retail Limited
B&M Retail is an exceptional employer, offering a dynamic work environment in Saltash, Cornwall, where you can thrive as a Customer Service Supervisor. With a strong focus on employee development, 80% of our management team has been promoted from within, ensuring ample growth opportunities. Our commitment to inclusivity and a supportive culture, combined with attractive benefits like store discounts, makes B&M a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Plympton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like B&M Retail Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at B&M Retail Limited and let us see your personality shine through!
We think you need these skills to ace Customer Service Supervisor in Plympton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and B&M Retail Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about B&M Retail Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at B&M Retail Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress B&M Retail Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which B&M Retail Limited will surely appreciate.
