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- Tasks: Lead a team to provide top-notch customer service in our new store.
- Company: Join one of the UK's fastest-growing retailers with exciting expansion plans.
- Benefits: Enjoy discounts, on-the-job training, and career progression opportunities.
- Why this job: Be part of a fun, dynamic team and make a real impact in retail!
- Qualifications: Experience managing a small team in retail and strong problem-solving skills required.
- Other info: Flexible working hours and a commitment to inclusivity make this role special.
The predicted salary is between 28800 - 43200 £ per year.
New Store Opening!We are currently recruiting for a Customer Service Manager to join our new team in Craigavon!This is a brand new store and we are looking forcolleagues to join the team on a permanent basis. This is a full time role and being flexible withyourworking pattern will be essential.
As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.
You will also:
- Drive a team to deliver personable, polite and prompt service in the checkout area
- Act as a role modeldisplayingexceptional service to our customers
- Be highly visible and approachable to customers and colleagues
- Coachcolleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
- Ensure compliance ofcompany stock control procedures within the appropriate timelines
- Ensure company property, cash and stock are secure at all times
- Play a vital part in continuing to make our stores a fun place to work!
Ideal candidateswill beenthusiastic, focused & driven team players with a passion for retail & delivering great service!
It is essential that applicants have the following:
- Experience of managing a small team, in a fast paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a ‘can do’ attitude
- The ability to think on your feet
At B&M, we offer great benefits including discount in our stores and our colleagueportal offers additional discount for retailers, hospitality & much more! For further information, please clickhere
Our roles don’t tend to be around for long, so apply now to avoid disappointment!
We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
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New Store! Customer Service Manager employer: B&M Retail Limited
Contact Detail:
B&M Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Store! Customer Service Manager
✨Tip Number 1
Familiarise yourself with the company culture and values. Since we pride ourselves on being a fun and inclusive workplace, showing that you understand and align with our ethos during your interactions can set you apart.
✨Tip Number 2
Prepare to discuss your previous experience in managing teams. Be ready to share specific examples of how you've motivated staff and improved customer service in fast-paced environments, as this is crucial for the role.
✨Tip Number 3
Demonstrate your problem-solving skills during any discussions. Think of scenarios where you've successfully resolved issues in retail settings, as this will highlight your ability to think on your feet, which is essential for a Customer Service Manager.
✨Tip Number 4
Show enthusiasm for the role and the brand. Expressing genuine excitement about joining our new store and contributing to its success can leave a positive impression on the hiring team.
We think you need these skills to ace New Store! Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team in a fast-paced retail environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for retail and how your skills align with the responsibilities of a Customer Service Manager.
Highlight Key Skills: In your application, emphasise your strong numerical and problem-solving skills. Provide examples of how you've successfully managed cash office operations or improved service standards in previous roles.
Show Your Flexibility: Since flexibility is essential for this role, mention your willingness to adapt to different working patterns. Share any experiences where you successfully managed changing priorities or schedules.
How to prepare for a job interview at B&M Retail Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your previous experience managing teams in a fast-paced environment. Highlight your coaching methods and how you motivate your team to achieve high standards.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Think of scenarios where you had to think on your feet and resolve issues quickly, as these examples will showcase your capability to manage challenges effectively.
✨Understand the Company Culture
Research B&M's values and culture before the interview. Being able to articulate how your personal values align with theirs will demonstrate that you're a good fit for the team and the company, which is crucial for a role in a new store.