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- Tasks: Lead a team to deliver exceptional customer service and manage the checkout area.
- Company: Join B&M Retail, one of the UK's fastest-growing retailers.
- Benefits: Flexible part-time hours, on-the-job training, and career advancement opportunities.
- Why this job: Be part of a dynamic team in a fast-paced retail environment.
- Qualifications: Experience in supervising a team and strong problem-solving skills required.
- Other info: Exciting career growth potential in a supportive and inclusive workplace.
The predicted salary is between 12000 - 18000 £ per year.
We are currently recruiting for a Customer Service Supervisor to join our team in Damolly Retail Park, Newry! This is a permanent, part time role, working 30 hours a week and will require the flexibility to work shifts in the daytime, evenings and at weekends.
As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!
You will also:
- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate the appropriate behaviours in the checkout area
- Provide colleagues with the appropriate skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that ensure the store meets all legal requirements
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
- Protect and safeguard the Company assets
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!
It is essential that you have the following:
- Experience supervising/managing a small team, in a fast paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a 'can do' attitude
- The ability to think on your feet
B&M Retail are one of the UK's fastest growing retailers and with our ongoing expansion plans there really hasn't been a better time to join us. We have a variety of exciting retail careers available & we offer fantastic on the job training. If you are looking to fast track your career the opportunities are endless!
If you would like to join a great team in a fast paced, growing business, apply online today!
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Customer Service Supervisor in London employer: B&M Retail Limited
Contact Detail:
B&M Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&M Retail's social media and website. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations in a retail environment. Being able to demonstrate your problem-solving skills and 'can do' attitude during the interview will set you apart from the rest.
✨Tip Number 3
Be ready to showcase your leadership skills! As a Customer Service Supervisor, you'll need to lead by example. Prepare examples of how you've successfully managed a team or resolved conflicts in the past to highlight your experience.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Supervisor in London
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for customer service in your application. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional service and creating a welcoming environment for our customers.
Highlight Relevant Experience: When detailing your experience, focus on your supervisory roles in retail. We’re keen to know how you’ve managed teams and handled fast-paced situations, so don’t hold back on those examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff. This will help us see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&M Retail Limited
✨Know the Company Inside Out
Before your interview, take some time to research B&M Retail. Understand their values, mission, and what makes them one of the UK's fastest-growing retailers. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to demonstrate your experience in managing a team. Prepare specific examples from your past roles where you've successfully led a team, resolved conflicts, or improved customer service. This will highlight your capability to support the Customer Service Manager effectively.
✨Emphasise Your Problem-Solving Abilities
In retail, things can change quickly, so it's crucial to think on your feet. Be ready to discuss situations where you've had to solve problems under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Demonstrate Your Passion for Customer Service
B&M Retail is all about delivering exceptional customer service. Share your enthusiasm for helping customers and any experiences where you've gone above and beyond to ensure customer satisfaction. This will resonate well with the interviewers and show that you align with their commitment to great service.
