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- Tasks: Provide HR advice and support to retail colleagues across 780+ stores.
- Company: Join a dynamic team at B&M Retail, a growing business.
- Benefits: Enjoy discounts, free parking, and a supportive work environment.
- Why this job: Kickstart your HR career with full training and real-world experience.
- Qualifications: Interest in HR, strong communication skills, and a willingness to learn.
- Other info: Inclusive workplace committed to diversity and career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting an HR Shared Services Advisor to join our energetic Shared Services team at our Support Centre in Speke. In this role, you will work closely with retail colleagues and managers across 780+ stores nationwide, providing generalist HR telephone advice on a varied caseload.
This is a fantastic opportunity to start your HR career with full training and support provided.
The role will be full time office based, in our Support Centre in Speke, Liverpool.
The key responsibilities are:
- Provide employee relations (ER) advice via telephone, proactively managing queries into the team
- Advise, support, and guide on all aspects of the colleague lifecycle including employee relations, employment law, contracts, disciplinary issues, grievances, sickness, absence, and performance management
- Balance multiple priorities to ensure smooth resolution of ER cases
- Liaise with Senior HR Advisors to deliver complex ER advice and guidance to senior leaders
The skills and experience required are:
- An interest in starting a career in HR, with a willingness to learn and develop
- Excellent communication skills, both written and verbal, with the ability to interact confidently at all levels
- Experience working in a fast-paced environment, managing a high-volume caseload with accuracy
- Strong Microsoft Office skills and confidence using in-house tracking and reporting systems
- A friendly, supportive, and empathetic approach
- Ability to make informed, fact-driven decisions
We also offer you a range of great benefits including discount in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discount for retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/
If you are looking for a new challenge within an ambitious, growing business, apply online today!
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
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HR Shared Services Advisor employer: B&M Retail Limited
Contact Detail:
B&M Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Shared Services Advisor
✨Tip Number 1
Network like a pro! Reach out to current employees at B&M Retail on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the HR Shared Services Advisor role.
✨Tip Number 2
Prepare for that phone interview! Since you'll be providing advice over the phone, practice your communication skills. Role-play with a friend to get comfortable discussing HR topics and answering questions clearly.
✨Tip Number 3
Show your passion for HR! During interviews, share why you're excited about starting your HR career. Talk about any relevant experiences or coursework that sparked your interest in employee relations and support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier to tailor your approach.
We think you need these skills to ace HR Shared Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight any relevant HR experience or coursework, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for starting a career in HR and how you can contribute to our Shared Services team. Keep it friendly and professional.
Showcase Your Soft Skills: Since this role involves advising colleagues, emphasise your friendly and empathetic approach. Share examples of how you've effectively communicated or resolved issues in past roles or experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with B&M Retail!
How to prepare for a job interview at B&M Retail Limited
✨Know Your HR Basics
Brush up on key HR concepts, especially around employee relations and employment law. Being able to discuss these topics confidently will show your genuine interest in the role and your readiness to tackle the varied caseload you'll encounter.
✨Practice Your Communication Skills
Since this role involves providing advice over the phone, practice articulating your thoughts clearly and concisely. You might even want to do mock interviews with a friend or family member to get comfortable with speaking about HR scenarios.
✨Showcase Your Empathy
This position requires a friendly and supportive approach. Think of examples from your past experiences where you demonstrated empathy and understanding, especially in challenging situations. This will help you connect with the interviewers and highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific HR situations, like managing grievances or performance issues. Prepare by thinking through potential scenarios and how you would respond, focusing on fact-driven decision-making and maintaining professionalism.