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- Tasks: Lead a dynamic team to deliver exceptional customer service and create a fun shopping experience.
- Company: Join a vibrant retail environment at B&M, known for its inclusive culture.
- Benefits: Enjoy discounts in-store, access to exclusive deals, and a supportive colleague portal.
- Why this job: Make a real impact by coaching your team and enhancing customer experiences.
- Qualifications: Experience in managing teams with strong problem-solving and people skills.
- Other info: Flexible shifts available, perfect for students looking to balance work and study.
The predicted salary is between 30000 - 40000 £ per year.
We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Springurn store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment. This is a permanent, full-time role requiring the flexibility to work a range of shifts across days, evenings, and weekends.
What you’ll be doing:
- Lead and motivate the front-end team to deliver polite, prompt, and friendly service
- Be a visible, approachable leader for customers and colleagues
- Coach team members to build their skills and service confidence
- Oversee stock and cash control procedures, ensuring security and compliance
- Support a great store culture and contribute to a positive workplace
What we’re looking for:
- Experience managing teams in retail or hospitality
- Strong numeracy and problem-solving skills
- A flexible, hands-on attitude with great people skills
- Passion for retail and delivering exceptional customer service
Benefits:
We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more!
B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Customer Service Manager in Glasgow employer: B&M Retail Limited
Contact Detail:
B&M Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Glasgow
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem in a retail or hospitality setting. We want to hear about your hands-on attitude and how you’ve delivered exceptional service.
✨Tip Number 3
Be ready to discuss your approach to coaching team members. Share how you’ve helped others build their skills and confidence. This shows you’re not just a manager, but a mentor who cares about team development.
✨Tip Number 4
Don’t forget to ask questions during your interview! Inquire about the team dynamics, store culture, and any challenges they face. This shows your genuine interest and helps you assess if it’s the right fit for you too. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and customer service skills to show us you’re the perfect fit for the Customer Service Manager role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about retail and how you can contribute to a fun, fast-paced environment. Keep it friendly and engaging!
Showcase Your Team Spirit: We love seeing candidates who can lead and motivate a team. Share examples of how you've coached team members or improved service standards in your previous roles. We want to know how you can bring that energy to our store!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about the benefits we offer!
How to prepare for a job interview at B&M Retail Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Manager. Familiarise yourself with leading teams, coaching staff, and ensuring excellent service standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Service Manager, you'll need to be approachable and supportive. Prepare examples from your past experiences where you've successfully motivated a team or resolved customer issues. This will demonstrate your ability to lead and create a positive environment.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations, like a difficult customer or a team conflict. Practising these scenarios can help you articulate your problem-solving skills effectively.
✨Highlight Your Flexibility
Since the role requires flexibility with shifts, be prepared to discuss your availability. Share examples of how you've adapted to changing schedules in the past, showing that you're ready to embrace the fast-paced nature of the job.