At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage the checkout area.
- Company: Join one of the UK’s fastest growing retailers with exciting expansion plans.
- Benefits: Enjoy discounts, on-the-job training, and career progression opportunities.
- Other info: Flexible shifts available; apply quickly as roles fill fast!
- Why this job: Be part of a dynamic team and make a real impact in retail.
- Qualifications: Experience in supervising a team and strong problem-solving skills required.
The predicted salary is between 10 - 12 £ per hour.
B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Rydon Lane Retail Park, Exeter! This is a permanent, part time role working 16 hours per week, and will require the flexibility to work shifts in the daytime, evenings and at weekends. We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown.
As an essential retailer, our stores are fast-paced and trade 7 days a week. As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!
You will also:
- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate the appropriate behaviours in the checkout area
- Provide colleagues with the appropriate skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that ensure the store meets all legal requirements
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
- Protect and safeguard the Company assets
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service! It is essential that you have the following:
- Experience supervising/managing a small team, in a fast paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a ‘can do’ attitude
- The ability to think on your feet
At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more! Our roles don’t tend to be around for long, so apply now to avoid disappointment! We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
Customer Service Supervisor in Exeter employer: B&M Retail Limited
B&M Retail is an exceptional employer, offering a dynamic work environment in the bustling Rydon Lane Retail Park, Exeter. With a strong focus on employee development, 80% of our management team has been promoted from within, ensuring ample growth opportunities for our staff. We pride ourselves on fostering a supportive and inclusive culture, complemented by attractive benefits such as store discounts and additional perks through our colleague portal, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&M Retail. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Service Supervisor. Highlight your leadership skills and passion for customer service!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Service Supervisor in Exeter
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in previous roles – this will show us that you truly care about the customer experience!
Highlight Your Team Leadership Skills:As a Customer Service Supervisor, you'll be leading a team, so make sure to emphasise your experience in supervising or managing others. Talk about how you've motivated your team and helped them develop their skills – we love to see candidates who can inspire those around them!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, as it reflects the kind of clarity we expect in our fast-paced retail environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at B&M!
How to prepare for a job interview at B&M Retail Limited
✨Know the Company Inside Out
Before your interview, take some time to research B&M Retail. Understand their values, mission, and what makes them one of the UK’s fastest-growing retailers. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to demonstrate your experience in managing a team. Prepare specific examples from your past roles where you've successfully led a team, resolved conflicts, or improved customer service. This will highlight your capability to support the Customer Service Manager effectively.
✨Emphasise Your Customer Service Passion
B&M is all about exceptional customer service, so be ready to discuss what that means to you. Share stories that illustrate your commitment to delivering great service and how you've gone above and beyond for customers in previous roles. This will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about situations where you had to think on your feet or solve problems quickly in a retail environment. Practising these scenarios will help you articulate your thought process and decision-making skills clearly.
