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- Tasks: Lead a team to deliver exceptional customer service and manage the checkout area.
- Company: Join one of the UK’s fastest growing retailers with exciting expansion plans.
- Benefits: Enjoy discounts, on-the-job training, and career progression opportunities.
- Why this job: Be part of a dynamic team that values your passion for retail and service.
- Qualifications: Experience in supervising a team in a fast-paced retail environment is essential.
- Other info: Flexible shifts available; apply quickly as roles fill fast!
The predicted salary is between 12 - 15 £ per hour.
B&M Retail are currently recruiting for a Customer Service Supervisor in Kingsgate Retail Park, East Kilbride! This is a permanent, part time role working 30 hours per week, and will require the flexibility to work shifts in the daytime, evenings and at weekends. We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown.
As an essential retailer, our stores are fast-paced and trade 7 days a week. As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!
You will also:
- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate the appropriate behaviours in the checkout area
- Provide colleagues with the appropriate skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that ensure the store meets all legal requirements
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
- Protect and safeguard the Company assets
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service! It is essential that you have the following:
- Experience supervising/managing a small team, in a fast paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a ‘can do’ attitude
- The ability to think on your feet
At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more! Our roles don’t tend to be around for long, so apply now to avoid disappointment! We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
Customer Service Supervisor in East Kilbride employer: B&M Retail Limited
Contact Detail:
B&M Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in East Kilbride
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&M Retail. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Customer Service Supervisor role and rehearse your responses. Focus on your experience in managing teams and delivering exceptional customer service – these are key points they'll want to hear about!
✨Tip Number 3
Show your personality! During the interview, let your enthusiasm shine through. B&M is looking for passionate team players, so don’t be afraid to share your love for retail and how you can contribute to creating a welcoming environment for customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Supervisor in East Kilbride
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about the role and ready to deliver exceptional service.
Tailor Your Experience: Make sure to highlight your relevant experience in supervising teams and working in fast-paced retail environments. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get a quick grasp of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at B&M!
How to prepare for a job interview at B&M Retail Limited
✨Know the Company Inside Out
Before your interview, take some time to research B&M Retail. Understand their values, mission, and what makes them one of the UK’s fastest-growing retailers. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your problem-solving skills and how you can keep the team focused in a fast-paced environment.
✨Emphasise Customer Service Passion
B&M is all about exceptional customer service, so be ready to discuss your approach to delivering great service. Share specific instances where you went above and beyond for customers, and explain how you would instil this passion in your team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about situations you might encounter as a supervisor, such as handling a difficult customer or managing a busy checkout area. Practising your responses will help you think on your feet and demonstrate your 'can do' attitude.