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- Tasks: Lead a team to deliver top-notch customer service and manage the checkout area.
- Company: Join B&M Retail, one of the UK's fastest-growing retailers with exciting expansion plans.
- Benefits: Enjoy discounts in-store and access to exclusive offers through our colleague portal.
- Why this job: Be part of a dynamic team with opportunities for growth and development in a fast-paced environment.
- Qualifications: Experience in supervising a small team in retail, strong problem-solving skills, and a positive attitude required.
- Other info: Flexible shifts available; apply quickly as roles fill fast!
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a Customer Service Supervisor to join our team in Damolly Retail Park, Newry!
This is a permanent, part time role, working 30 hours a week and will require the flexibility to work shifts in the daytime, evenings and at weekends.
As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!
You will also:
- Be passionate about delivering exceptional customer service
- Ensure colleagues demonstrate the appropriate behaviours in the checkout area
- Provide colleagues with the appropriate skills and knowledge
- Be highly visible and approachable to customers and colleagues
- Operate and deliver processes that ensure the store meets all legal requirements
- Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
- Protect and safeguard the Company assets
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!
It is essential that you have the following:
- Experience supervising/managing a small team, in a fast paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a ‘can do’ attitude
- The ability to think on your feet
B&M Retail are one of the UK’s fastest growing retailers and with our ongoing expansion plans there really hasn’t been a better time to join us. We have a variety of exciting retail careers available & we offer fantastic on the job training. If you are looking to fast track your career the opportunities are endless!
If you would like to join a great team in a fast paced, growing business, apply online today!
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
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Customer Service Supervisor employer: B&M Retail Limited
Contact Detail:
B&M Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with B&M's values and customer service philosophy. Understanding what they prioritise in customer interactions will help you align your approach during the interview.
✨Tip Number 2
Prepare examples from your past experience that showcase your ability to lead a team in a fast-paced environment. Highlight specific situations where you improved customer service or resolved issues effectively.
✨Tip Number 3
Demonstrate your flexibility and problem-solving skills by discussing how you've adapted to changing circumstances in previous roles. This is crucial for a position that requires a 'can do' attitude.
✨Tip Number 4
Show enthusiasm for retail and customer service during your interactions. Employers love candidates who are genuinely passionate about their work, so let that shine through when you speak with them.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team supervision. Use specific examples that demonstrate your ability to lead a team in a fast-paced retail environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and exceptional customer service. Mention how your skills align with the responsibilities of the Customer Service Supervisor role at B&M Retail.
Highlight Relevant Skills: Emphasise your strong numerical and problem-solving skills in your application. Provide examples of how you've used these skills in previous roles to improve customer service or team performance.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Mention why you want to work for B&M Retail specifically and how you can contribute to their ongoing success.
How to prepare for a job interview at B&M Retail Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with what B&M Retail is looking for.
✨Demonstrate Leadership Skills
As a Customer Service Supervisor, you'll be expected to lead a team. Be prepared to discuss your experience in supervising or managing a small team, highlighting any challenges you faced and how you overcame them. This will showcase your ability to motivate and guide others.
✨Emphasise Problem-Solving Abilities
B&M values strong numerical and problem-solving skills. Prepare to discuss scenarios where you've had to think on your feet and resolve issues quickly. This could involve handling customer complaints or managing unexpected situations in a fast-paced environment.
✨Be Flexible and Adaptable
Given the nature of retail, flexibility is key. During the interview, convey your willingness to work various shifts, including evenings and weekends. Share examples of how you've adapted to changing circumstances in past roles to demonstrate your 'can do' attitude.
