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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage the checkout area.
- Company: Join B&M, one of the fastest-growing retailers in the UK!
- Benefits: Enjoy job stability, career progression, and exclusive discounts.
- Why this job: Be part of an exciting journey with amazing development opportunities.
- Qualifications: Experience managing teams in retail or hospitality and strong problem-solving skills.
- Other info: Flexible working hours and a fun, dynamic work environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.
We\’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Basingstoke store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
Responsibilities
- Lead and motivate the front-end team to deliver polite, prompt, and friendly service
- Be a visible, approachable leader for customers and colleagues
- Coach team members to build their skills and service confidence
- Oversee stock and cash control procedures, ensuring security and compliance
- Support a great store culture and contribute to a positive workplace
What we\’re looking for
- Experience managing teams in retail or hospitality
- Strong numeracy and problem-solving skills
- A flexible, hands-on attitude with great people skills
- Passion for retail and delivering exceptional customer service
Why join B&M?
We\’re entering a new chapter under inspiring leadership that\’s committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people-first approach – making this the perfect time to join us and help shape the future of B&M!
We\’re one of the UK\’s fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities.
- Competitive salary + bonus potential
- Up to 33 days\’ holiday
- 10% discount at B&M and Heron Foods
- Clear career path with real progression opportunities
- Exclusive colleague perks & wellbeing support
Ready to grow with us? Apply now and be part of the B&M journey.
B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
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Customer Service Manager employer: B&M Retail Limited
Contact Detail:
B&M Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&M. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations with customers and your team. Being able to demonstrate your problem-solving skills and your ability to lead a team under pressure will really make you stand out.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully managed a team in the past. Highlight your coaching abilities and how you've driven your team to deliver exceptional service – this is key for the Customer Service Manager role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you love leading a team and delivering fantastic service. Share specific examples that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience managing teams in fast-paced environments and any relevant achievements. We want to see how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us your problem-solving skills in action!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us quickly. Plus, it shows you’re serious about joining our amazing team at B&M!
How to prepare for a job interview at B&M Retail Limited
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you’ve led teams in delivering personable and prompt service, as this will show your understanding of what it takes to excel in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in a fast-paced environment. Highlight specific instances where you coached colleagues or resolved conflicts, demonstrating your ability to lead by example.
✨Be Ready for Problem-Solving Scenarios
Expect questions that test your numerical and problem-solving skills. Think of past experiences where you had to think on your feet and come up with quick solutions, especially in a retail context.
✨Demonstrate Your Flexibility
Since flexibility is key for this role, be prepared to discuss how you adapt to changing situations. Share examples of how you've adjusted your working patterns or strategies to meet team and customer needs.
