At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a fast-paced retail environment.
- Company: Join B&M, a growing retail company with over 780 stores.
- Benefits: Enjoy discounts, a colleague portal, and opportunities for career progression.
- Other info: Flexible hours required; great opportunities for growth in a supportive environment.
- Why this job: Be the driving force behind a brilliant shopping experience and make a real impact.
- Qualifications: Experience in managing cash processes and leading teams in busy settings.
The predicted salary is between 27065 - 33079 £ per year.
Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day? Join B&M as a Customer Service Manager in our Colchester store and be the driving force behind a brilliant shopping experience! This is a hands‑on leadership role where you’ll own the front‑end experience - from the moment customers walk into the store, until the moment they leave. You’ll lead your team to deliver fast, friendly, and efficient service in a busy, high‑energy store. It’s a permanent, full‑time role, and as part of the store management team, will require flexibility required across days, evenings, and weekends.
What you’ll be doing:
- Leading the front end, making sure every customer gets great service
- Keeping queues moving and the experience fast, friendly, and efficient
- Handling customer queries, issues, and feedback with confidence and care
- Driving service standards, KPIs, and customer satisfaction scores
- Creating a welcoming, positive store atmosphere customers enjoy
What you’ll bring:
- Experience managing cash processes with accuracy
- Proven ability to lead teams in fast‑paced environments
- Passion for delivering great customer experiences
- Confidence to handle challenges and make quick decisions
- Results‑driven with a focus on high service standards
Why B&M?
There’s never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career and progress quickly. You’ll be part of a business that values hard work, teamwork, and getting things done. We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more!
B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Customer Service Manager in Colchester employer: B&M Retail Limited
B&M Retail Limited is an exceptional employer, offering a dynamic work environment in Trowbridge where you can thrive as a Store Manager. With a strong focus on employee development and a culture that values teamwork and customer satisfaction, you'll have the opportunity to lead a high-performing team while enjoying competitive benefits and flexible working hours. Join us to make a meaningful impact in retail and grow your career in a supportive atmosphere.
