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- Tasks: Lead a dynamic team to deliver exceptional customer service and create a fun store environment.
- Company: Join B&M, one of the UK's fastest-growing retailers with a people-first approach.
- Benefits: Competitive salary, bonus potential, up to 33 days' holiday, and exclusive discounts.
- Why this job: Shape the future of retail while developing your leadership skills in a thriving company.
- Qualifications: Experience in managing teams and a passion for delivering great customer service.
- Other info: Exciting career progression opportunities in a supportive and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level. We are recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Camberley store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
What you’ll be doing:
- Lead and motivate the front-end team to deliver polite, prompt, and friendly service
- Be a visible, approachable leader for customers and colleagues
- Coach team members to build their skills and service confidence
- Oversee stock and cash control procedures, ensuring security and compliance
- Support a great store culture and contribute to a positive workplace
What we’re looking for:
- Experience managing teams in retail or hospitality
- Strong numeracy and problem-solving skills
- A flexible, hands-on attitude with great people skills
- Passion for retail and delivering exceptional customer service
Why join B&M?
We’re entering a new chapter under inspiring leadership that’s committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people-first approach - making this the perfect time to join us and help shape the future of B&M! We’re one of the UK’s fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities.
Competitive salary + bonus potential
Up to 33 days' holiday
10% discount at B&M and Heron Foods
Clear career path with real progression opportunities
Exclusive colleague perks & wellbeing support
Ready to grow with us? Apply now and be part of the B&M journey. B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Customer Service Manager in Camberley employer: B&M Retail Limited
Contact Detail:
B&M Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Camberley
✨Tip Number 1
Get to know the company culture before your interview. Check out B&M's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. We want to hear how you’ve made a difference in previous roles, especially in retail or hospitality.
✨Tip Number 3
Be ready to showcase your customer service skills during the interview. Prepare to discuss how you handle difficult situations and ensure excellent service. Remember, they’re looking for someone who can lead by example!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining B&M. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Manager in Camberley
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams. We want to see how you've motivated others and delivered great customer service in your previous roles. Use specific examples to showcase your leadership style!
Be Personable: Remember, we’re looking for someone who can connect with both customers and colleagues. Let your personality shine through in your application. A friendly tone can go a long way in showing us you’re the right fit for our team!
Demonstrate Problem-Solving Abilities: We love candidates who can think on their feet! Share instances where you've tackled challenges or improved processes in your past roles. This will show us that you have the strong numeracy and problem-solving skills we’re after.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at B&M Retail Limited
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you’ve led teams in delivering polite, prompt, and friendly service. Think of specific examples where your leadership made a difference in customer satisfaction.
✨Showcase Your Leadership Style
Prepare to talk about your approach to motivating and coaching team members. Highlight any experiences where you’ve successfully developed skills within your team, and be ready to share how you create a fun and engaging work environment.
✨Demonstrate Problem-Solving Skills
Since strong numeracy and problem-solving skills are crucial, think of scenarios where you’ve tackled challenges effectively. Be prepared to explain your thought process and how you ensure compliance with stock and cash control procedures.
✨Emphasise Your Passion for Retail
Let your enthusiasm for retail shine through! Share why you love working in this industry and how you can contribute to B&M’s positive workplace culture. Show that you’re not just looking for a job, but a chance to grow with the company.
