Assistant HR Shared Services Manager

We are seeking a confident, adaptable, and solutions-focused Assistant Manager to join our dynamic HR Shared Services team. This is an exciting opportunity for an experienced HR professional who thrives in a fast-paced, high-volume environment and is ready to take the next step in their career.

The role will involve managing a significant and varied caseload, acting as a key escalation point for the team, and ensuring the consistent delivery of high-quality service across a range of HR processes. You will also play a vital role in supporting the leadership of the team—stepping in to cover managerial responsibilities, including reporting, team oversight, and decision-making, during periods of absence. This role is ideal for someone who combines strong operational HR knowledge with the ability to lead, influence, and drive continuous improvement in a shared services setting.

You will join an energetic team, responsible for working with both retail colleagues and managers in 750 stores nationwide, providing generalist HR telephone advice for a high-volume caseload.

The day-to-day role will:

1. Advise, support, and guide on all aspects of the colleague life cycle including employee relations, employment law, contracts, disciplinary, grievances, sickness, absence, and performance management
2. Coach and develop a team of Shared Service Advisors in their day-to-day activities in a fast-paced working environment, acting as a trusted escalation point for, providing guidance and solutions on complex or sensitive cases
3. Support the HR Shared Services Manager in the oversight of day-to-day operations, identifying process improvements and ensuring service excellence
4. Step into line management responsibilities during periods of absence, including team supervision, workload prioritisation, and decision-making
5. Contribute to service reporting, performance metrics, and audit activities to ensure compliance and operational transparency

To be successful, you’ll have:

• Experience in a high-volume HR shared services or operations environment
• Worked within a commercial setting which places emphasis on a pragmatic approach to finding solutions
• Up-to-date working knowledge of employment legislation and be able to practically apply HR best practice
• The ability to multi-task in a fast-paced, reactive environment with multiple stakeholders at any one time
• Strong Microsoft Office skills, confident using in-house tracking and reporting systems
• A friendly, supportive, and empathetic approach, but equally, a willingness to challenge or question, when necessary, while making informed, fact-driven decisions
• Demonstrated ability to lead, coach, or support team members, with readiness to step into leadership when needed
• Ability to identify and action improvements to current processes and policies to increase efficiencies
• A working knowledge of GDPR and Right to Work

We also offer you a range of great benefits including discounts in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discounts for retailers, hospitality, and much more! Check out our full benefits here –

https://careers.bmstores.co.uk/our-bm-benefits/

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.

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