Customer Service Manager in Preston

Join to apply for the Customer Service Manager role at B&M Retail

Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.

We\’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Ribble store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast‑paced working environment.

What You’ll Be Doing

• Lead and motivate the front‑end team to deliver polite, prompt, and friendly service
• Be a visible, approachable leader for customers and colleagues
• Coach team members to build their skills and service confidence
• Oversee stock and cash control procedures, ensuring security and compliance
• Support a great store culture and contribute to a positive workplace

What We’re Looking For

• Experience managing teams in retail or hospitality
• Strong numeracy and problem‑solving skills
• A flexible, hands‑on attitude with great people skills
• Passion for retail and delivering exceptional customer service

Why join B&M?

• Competitive salary + bonus potential
• Up to 33 days\’ holiday
• 10% discount at B&M and Heron Foods
• Clear career path with real progression opportunities
• Exclusive colleague perks & wellbeing support

Ready to grow with us?

Apply now and be part of the B&M journey.

B&M is an equal opportunity employer committed to creating an inclusive environment for all.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Retail

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