Customer service Manager in Preston

Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.
We\’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Ribble store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
What you\’ll be doing:
Lead and motivate the front‑end team to deliver polite, prompt, and friendly service
Be a visible, approachable leader for customers and colleagues
Coach team members to build their skills and service confidence
Oversee stock and cash control procedures, ensuring security and compliance
Support a great store culture and contribute to a positive workplace
What we\’re looking for:
Experience managing teams in retail or hospitality
Strong numeracy and problem‑solving skills
A flexible, hands‑on attitude with great people skills
Passion for retail and delivering exceptional customer service
Why join B&M?
We\’re entering a new chapter under inspiring leadership that\’s committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people‑first approach – making this the perfect time to join us and help shape the future of B&M!
We\’re one of the UK\’s fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities.
Benefits
Competitive salary + bonus potential
Up to 33 days\’ holiday
10% discount at B&M and Heron Foods
Clear career path with real progression opportunities
Exclusive colleague perks & wellbeing support
Ready to grow with us? Apply now and be part of the B&M journey.
B&M is an equal opportunity employer committed to creating an inclusive environment for all.
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