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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a fast-paced retail environment.
- Company: Join B&M, one of the UK's fastest-growing retailers with over 750 stores.
- Benefits: Enjoy job stability, career progression, 10% store discount, and exclusive colleague benefits.
- Why this job: Be part of an exciting journey with amazing development opportunities and a fun work culture.
- Qualifications: Experience managing a team in retail or hospitality, strong problem-solving skills, and great customer service.
- Other info: Flexible working hours and a permanent 40-hour contract available.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service? Well, look no further…We are currently recruiting for a Customer Service Manager to join our store team in Huntingdon Retail park, Huntingdon, Cambridgeshire! This is a full time role and being flexible with your working pattern will be essential.
Responsibilities
- As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.
- Drive your team to deliver personable, polite and prompt service in the checkout area
- Act as a role model, displaying exceptional service to our customers
- Be highly visible and approachable to customers and your colleagues
- Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
- Ensure compliance of company stock control procedures within the appropriate timelines
- Ensure company property, cash and stock are secure at all times
- Play a vital part in continuing to make our stores a fun place to work!
This role offers fantastic development opportunities, with a clear progression pathway up to Deputy Store Manager and beyond. If you\’re looking to progress in your career, this could be the perfect opportunity for you!
About You
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service! It is essential that applicants have the following:
- Experience of managing a small to medium sized team, in a fast-paced retail or hospitality environment
- Strong numerical and problem solving skills
- A flexible approach and a \’can do\’ attitude
- Great customer service skills, and the ability to drive your team to deliver amazing service too
- The ability to think on your feet
Why B&M?
B&M aren\’t just any retailer. We\\\’re one of the fastest growing in the UK, with over 750 stores and an exciting plan for more new openings this year! Joining B&M means you can be part of an amazing journey. But it\’s not just our rapid expansion that sets us apart; it\’s our ongoing commitment to our people. Our growth is huge and is showing no signs of slowing down… there\\\’s never been a better time to join the team!
What We Offer
- Job stability and a clear path for your career progression and internal development
- Amazing on the job training
- 10% store discount across all B&M & Heron Foods stores, with regular double discount events
- Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
- Wellbeing support & guidance through our Employee Assistance Programme
- A stable & permanent 40 hour contract
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Customer Service Manager employer: B&M Retail
Contact Detail:
B&M Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with B&M's values and customer service philosophy. Understanding what they prioritise in customer interactions will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples from your past experience that showcase your leadership skills and ability to drive a team towards excellent customer service. Be ready to discuss specific situations where you made a positive impact.
✨Tip Number 3
Research common challenges faced in retail management, especially in the checkout area. Being able to discuss these challenges and how you would address them can set you apart as a proactive candidate.
✨Tip Number 4
Network with current or former employees of B&M if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams, particularly in retail or hospitality. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and leadership. Mention specific examples of how you've driven your team to deliver exceptional service and how you align with the company's values.
Highlight Relevant Experience: In your application, focus on your previous roles that involved team management and customer interaction. Use metrics where possible to illustrate your impact, such as improvements in customer satisfaction scores or team performance.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with B&M and your commitment to contributing to their growth. Mention your flexible approach and willingness to adapt to the fast-paced retail environment.
How to prepare for a job interview at B&M Retail
✨Show Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed a team in the past, focusing on your coaching and mentoring skills.
✨Emphasise Customer Service Excellence
Highlight your passion for delivering exceptional customer service. Be ready to discuss specific instances where you went above and beyond to ensure customer satisfaction, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet and resolve issues quickly. This will showcase your strong numerical and problem-solving skills, which are essential for managing the cash office and checkout area.
✨Be Flexible and Adaptable
Since flexibility is key in this role, be prepared to talk about how you've adapted to changing circumstances in previous jobs. Show that you have a 'can do' attitude and are willing to take on various challenges.
