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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a fast-paced retail environment.
- Company: B&M Retail is one of the UK's fastest-growing retailers with over 750 stores.
- Benefits: Enjoy job stability, career progression, 10% store discount, and wellbeing support.
- Why this job: Join a fun team with amazing growth opportunities and a commitment to your development.
- Qualifications: Experience managing a team in retail or hospitality, strong problem-solving skills, and great customer service.
- Other info: Flexible working hours and a permanent 40-hour contract available.
The predicted salary is between 28800 - 43200 £ per year.
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CUSTOMER SERVICE MANAGER – LEIGHTON BUZZARD
Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service? Well, look no further…
We are currently recruiting for a Customer Service Manager to join our store team in Leighton Buzzard!
This is a full time role and being flexible with your working pattern will be essential.
About The Role
As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.
You Will Also
- Drive your team to deliver personable, polite and prompt service in the checkout area
- Act as a role model, displaying exceptional service to our customers
- Be highly visible and approachable to customers and your colleagues
- Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
- Ensure compliance of company stock control procedures within the appropriate timelines
- Ensure company property, cash and stock are secure at all times
- Play a vital part in continuing to make our stores a fun place to work!
This role offers fantastic development opportunities, with a clear progression pathway up to Deputy Store Manager and beyond. If you\’re looking to progress in your career, this could be the perfect opportunity for you!
About You
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!
It Is Essential That Applicants Have The Following
- Experience of managing a small to medium sized team, in a fast-paced retail or hospitality environment
- Strong numerical and problem solving skills
- A flexible approach and a ‘can do’ attitude
- Great customer service skills, and the ability to drive your team to deliver amazing service too
- The ability to think on your feet
Why B&M?
B&M aren\’t just any retailer. We\’re one of the fastest growing in the UK, with over 750 stores and an exciting plan for more new openings this year! Joining B&M means you can be part of an amazing journey. But it\’s not just our rapid expansion that sets us apart; it\’s our ongoing commitment to our people. Our growth is huge and is showing no signs of slowing down… there\’s never been a better time to join the team!
What We Offer
- Job stability and a clear path for your career progression and internal development
- Amazing on the job training
- 10% store discount across all B&M & Heron Foods stores, with regular double discount events
- Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
- Wellbeing support & guidance through our Employee Assistance Programme
- A stable & permanent 40 hour contract
Ready to join the B&M journey and excel your career? Submit your application today!
Our roles can fill up quickly, so at times we may need to close vacancies early. We would recommend submitting your interest as soon as possible to avoid any disappointment.
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
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Job function
Other
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Industries
Retail
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Service Manager employer: B&M Retail
Contact Detail:
B&M Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with B&M's values and customer service philosophy. Understanding what they prioritise in customer interactions will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples from your past experience that showcase your leadership skills and ability to manage a team effectively. Highlight situations where you improved customer service or resolved issues quickly.
✨Tip Number 3
Network with current or former employees of B&M if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be ready to discuss how you would handle specific customer service scenarios. Think about common challenges in retail and prepare your strategies for maintaining high service standards.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams, particularly in retail or hospitality. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and leadership. Mention specific examples of how you've driven your team to deliver exceptional service and how you align with B&M's values and growth ambitions.
Showcase Relevant Skills: Highlight your numerical and problem-solving skills in your application. Provide examples of situations where you've successfully managed cash office operations or resolved customer issues efficiently.
Demonstrate Flexibility: Since the role requires a flexible working pattern, mention your availability and willingness to adapt to different shifts. This shows your commitment to meeting the needs of the business and your team.
How to prepare for a job interview at B&M Retail
✨Show Your Leadership Skills
As a Customer Service Manager, you'll be expected to lead a team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your ability to motivate and coach others.
✨Demonstrate Customer Service Excellence
B&M values great customer service. During the interview, discuss specific instances where you went above and beyond for a customer, and how you can instil that same passion in your team.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Prepare to discuss how you've handled challenging situations in a fast-paced environment, particularly in retail or hospitality.
✨Emphasise Flexibility and Adaptability
The role requires a flexible approach. Be ready to talk about times when you've adapted to changing circumstances or worked outside your comfort zone to achieve results.
