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For Companies At a Glance
- Tasks: Lead a team to provide top-notch customer service in the checkout area.
- Company: B&M Retail is a dynamic retail company focused on delivering value and quality.
- Benefits: Enjoy a full-time role with flexible shifts and a supportive work environment.
- Why this job: Join a vibrant team and make a real impact on customer experiences.
- Qualifications: Experience in managing teams and strong problem-solving skills are essential.
- Other info: This role offers opportunities for growth in a diverse workplace.
The predicted salary is between 30000 - 42000 £ per year.
B&M Retail Newtownabbey, Northern Ireland, United Kingdom
Overview
Join to apply for the Customer Service Manager role at B&M Retail. This is a full time, permanent position and requires the flexibility to work shifts in the daytime, evenings and at weekends. The role focuses on managing the cash office and checkout area to ensure the highest standards of service for customers.
Responsibilities
- Drive a team to deliver personable, polite and prompt service in the checkout area
- Act as a role model displaying exceptional service to customers
- Be highly visible and approachable to customers and colleagues
- Coach colleagues to demonstrate the appropriate skills and knowledge in the checkout area
- Ensure compliance with stock control procedures within the appropriate timelines
- Ensure company property, cash and stock are secure at all times
- Contribute to making the store a positive, engaging place to work
Qualifications and Ideal Profile
- Experience of managing a small team in a fast-paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a ‘can do’ attitude
- The ability to think on your feet
Employment Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industry: Retail
Equal Opportunity
B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
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Customer Service Manager employer: B&M Retail
Contact Detail:
B&M Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with B&M Retail's values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your past experience where you've successfully managed a team in a retail environment. Highlight specific situations where you improved customer service or resolved issues, as this will showcase your leadership skills.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of scenarios that may arise in the checkout area. Be ready to discuss how you would handle difficult customer interactions or operational challenges, as this will demonstrate your readiness for the role.
✨Tip Number 4
Network with current or former employees of B&M Retail if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Manager position. Tailor your application to highlight relevant experience and skills.
Highlight Leadership Experience: Emphasise any previous experience managing a team, especially in a retail environment. Provide specific examples of how you have driven service excellence and coached colleagues to improve their performance.
Showcase Problem-Solving Skills: Include examples that demonstrate your strong numerical and problem-solving skills. This could be through past experiences where you successfully resolved customer issues or improved processes.
Personalise Your Application: Make sure to personalise your cover letter and CV. Address it to the hiring manager if possible, and express your enthusiasm for the role and the company culture at B&M Retail.
How to prepare for a job interview at B&M Retail
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your previous experience managing teams, highlighting specific examples where you motivated and coached colleagues to improve service standards.
✨Demonstrate Problem-Solving Abilities
Retail can be unpredictable, so it's crucial to show that you can think on your feet. Prepare examples of past challenges you've faced in a retail environment and how you resolved them effectively.
✨Emphasise Customer Service Excellence
This role is all about delivering exceptional service. Be ready to share your philosophy on customer service and provide examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing the checkout area or handling customer complaints. Practise your responses to these scenarios to demonstrate your quick thinking and decision-making skills.
