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For Companies At a Glance
- Tasks: Join our team as a Customer Service Assistant, helping customers and ensuring smooth store operations.
- Company: B&M Retail is one of the UK’s fastest growing retailers with exciting expansion plans.
- Benefits: Enjoy a 10% discount from week 1, flexible hours, and in-house training opportunities.
- Why this job: Be part of a dynamic team with great career progression and a fun work culture.
- Qualifications: No experience needed; a positive attitude and willingness to learn are key!
- Other info: These part-time roles offer guaranteed hours and are perfect for students.
Overview
B&M Retail are currently recruiting for Customer Service Assistants to join our team at the Abbey Trading Estate, Newtownabbey!
These are permanent, part-time positions with 20 hours a week guaranteed. We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown. But, if that’s not for you, we also offer casual/flexible, part-time roles. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work morning and afternoon shift patterns.
Our ideal candidate should have a can-do, proactive approach and be someone who wants to get the job done. We’re big on personality and attitude – experience in a fast-paced retail environment or customer service is a bonus, but not essential.
Responsibilities
- Demonstrate a proactive, can-do attitude and a willingness to get the job done
- Collaborate effectively with team members to ensure smooth store operations
- Provide strong customer service and assist customers as needed
Qualifications
- Experience in a fast-paced retail environment or customer service is a bonus, but not essential
Benefits
- 10% discount from week 1, with double discount days through the year
- The Tannoy portal offering discounts across retail and leisure
- In-house learning and development + career opportunities
Our roles don’t tend to be around for long, so apply now to avoid disappointment!
We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
- Industries
- Retail
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Customer Service Assistant employer: B&M Retail
Contact Detail:
B&M Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for the role during any interactions you have with us. A positive attitude and a proactive approach are key traits we're looking for, so make sure to express your eagerness to contribute to our team.
✨Tip Number 2
Familiarise yourself with B&M Retail's values and culture. Understanding what we stand for will help you align your responses and demonstrate that you're a good fit for our fast-paced environment.
✨Tip Number 3
Be prepared to discuss your flexibility in working hours. Since our stores operate seven days a week, showing that you're willing to adapt to different shift patterns can set you apart from other candidates.
✨Tip Number 4
If you have any previous experience in customer service or retail, think of specific examples where you demonstrated strong teamwork or problem-solving skills. Sharing these stories can highlight your suitability for the role.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service or retail, even if it's not extensive. Emphasise your proactive attitude and ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at B&M Retail and how your skills align with their values of teamwork and customer service.
Highlight Flexibility: Since the role requires flexibility in working hours, be sure to mention your availability for morning and afternoon shifts. This shows that you are adaptable and ready to meet the company's needs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at B&M Retail
✨Show Your Personality
B&M Retail values personality and attitude, so don’t be afraid to let your true self shine during the interview. Share anecdotes that highlight your proactive approach and how you handle challenges in a customer service setting.
✨Demonstrate Team Spirit
Since collaboration is key in this role, be prepared to discuss examples of how you've worked effectively with others in previous jobs. Highlight any experiences where teamwork led to successful outcomes.
✨Emphasise Flexibility
The role requires flexibility in working hours, so make sure to express your willingness to adapt to different shift patterns. Mention any past experiences where you successfully managed varying schedules.
✨Prepare for Customer Scenarios
Even if you lack direct experience, think about how you would handle common customer service situations. Prepare responses that showcase your problem-solving skills and your commitment to providing excellent service.
