At a Glance
- Tasks: Coordinate maintenance operations, manage communications, and keep everything running smoothly.
- Company: BM Home Repairs and Maintenance Ltd, a growing property maintenance company in Northern Ireland.
- Benefits: Flexible hours, remote work, and opportunities for growth as the business expands.
- Other info: This role offers real potential for increased responsibilities and hours.
- Why this job: Join a dynamic team and play a key role in a thriving business.
- Qualifications: Experience in administration, strong organisational skills, and good communication abilities.
The predicted salary is between 14 - 14 £ per hour.
BM Home Repairs and Maintenance Ltd is a growing Property Maintenance company based in Northern Ireland. We are looking for a reliable, organised, and proactive full-time Maintenance Co-Ordinator to support the director and help bring structure to a busy, fast-moving operation.
This is not a back-office filing role. You will be the central coordination point for the business – managing communications with customers, trades and suppliers, tracking jobs, organising schedules, payments and keeping the day-to-day running smoothly so the director can focus on winning work and growing the company.
Role Details
- Position: Full-Time Maintenance Co-ordinator
- Hours: 30 hours per week (5 days) (Maybe increased to 35 hours)
- Rate: £14 per hour (Bonus Incentives)
- Location: Remote / Work from home
- Reports To: Director
- Start: Immediate
- Contract: Self Employed
What You Will Do
- Customer Service & Administration
- First point of contact for customers; Phone calls, emails, social media, WhatsApp, etc.
- Manage and maintain the company CRM and invoicing system (Service M8).
- Recording and inputting details for work requests through to job completion and invoicing.
- Communication with customers, trades, suppliers and professional services.
- Manage all documentation relating to company activities. (quotes, invoices, purchase orders, etc).
- Maintain the supplier and subcontractor invoice tracker and flag any overdue or missing invoices.
- Manage invoicing, outgoing and incoming payments, chasing debtors.
- Coordination & Scheduling
- Take incoming enquiries and log them on CRM system (Service M8).
- Schedule jobs and coordinate trades.
- Organise the director's calendar, book meetings, and manage emails.
- Maintain the company filing system through Dropbox.
- Communication Filter & Gatekeeper
- Act as the first point of contact for customers/clients, subcontractors, and non-urgent client queries.
- Log issues and queries before escalating to the director – maintenance requests, payment queries, scheduling changes.
- Screen calls and protect the director's time from unnecessary interruptions.
- Direct all queries through a structured process so nothing falls through the cracks.
What We Are Looking For
- Experience in maintenance/construction administration or a similar coordination role.
- Familiarity with property maintenance activities.
- Strong organisational skills – you are the kind of person who keeps lists, follows up, and doesn't let things slip.
- Comfortable working independently and remotely with minimal supervision.
- Good communication skills – confident on the phone and clear in writing.
- Proficient with basic IT – email, spreadsheets, Google Drive or similar.
- Discreet and professional – you will handle sensitive business information.
Nice to Have (Not Essential)
- Experience using CRM systems such as Service M8, Fix Flow, etc.
- Experience using accounting software such as QuickBooks, Xero, etc.
Why This Role
BM Home Repairs and Maintenance Ltd is at an exciting point. The business is growing, the demand is strong, and the team is solid. What we need now is someone to help bring structure and organisation behind the scenes so the business can scale properly.
This role has real scope to grow. As the business develops over the next 12 months, the right person will see their hours and responsibilities increase. You won't be micromanaged – you'll be trusted to take ownership and make the role your own.
How to Apply
Send a short email with your CV and a brief note on why this role suits you to: Email: or call 07546124928 to discuss. No agencies please. Direct applications only.
Job Type: Part-time
Pay: From £1,800.00 per month
Expected hours: 30.0 per week
Benefits: Flexitime, Work from home
Work Location: Remote
Maintenance Coordinator in Lisburn employer: BM Home Repairs & Maintenance
BM Home Repairs and Maintenance Ltd is an excellent employer, offering a dynamic work environment where you can thrive as a Maintenance Coordinator. With the flexibility of remote work and a focus on employee growth, you'll have the opportunity to take ownership of your role while contributing to a rapidly expanding business. The supportive culture encourages proactive communication and collaboration, ensuring that you play a vital part in the company's success.
Contact Details:
BM Home Repairs & Maintenance Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Coordinator in Lisburn
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like BM Home Repairs & Maintenance and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at BM Home Repairs & Maintenance and let us see your personality shine through!
We think you need these skills to ace Maintenance Coordinator in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and BM Home Repairs & Maintenance.
Get Familiar with Our Brand:Before applying, take some time to learn about BM Home Repairs & Maintenance and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at BM Home Repairs & Maintenance
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress BM Home Repairs & Maintenance.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which BM Home Repairs & Maintenance will surely appreciate.
