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- Tasks: Manage catering operations across London and build strong client relationships.
- Company: BM Caterers, a leader in hospitality with a focus on people and service.
- Benefits: Birthday off, masterclasses with chefs, free lunch, and career development opportunities.
- Other info: Inclusive workplace with excellent support for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for an experienced Operations Manager to join BM Caterers and support the successful delivery of our catering operations across London. This is a fantastic opportunity for a confident, people-focused hospitality leader who can build strong client relationships, support site teams, drive standards and help deliver outstanding food, service and commercial performance. You’ll be working closely with our operational teams, clients and support functions to ensure our sites are well supported, consistently high‑performing and aligned with BM’s values and standards.
What you’ll be doing:
- Supporting the day-to-day operational management of catering sites across London
- Building strong relationships with clients, site teams and key stakeholders
- Driving high standards of food, service, hospitality and customer experience
- Supporting managers with team performance, communication, training and development
- Monitoring financial performance, budgets, sales opportunities and cost controls
- Ensuring compliance with BM standards, company policies and operational procedures
- Supporting mobilisation, innovation and the delivery of BM concepts on site
- Identifying opportunities to improve service, client satisfaction and team engagement
- Leading by example and creating a positive, professional and supportive culture
What we’re looking for:
- Experience in hospitality, contract catering or multi-site operations management
- Strong leadership skills with the ability to support, coach and motivate teams
- Excellent client relationship and stakeholder management skills
- Good commercial awareness with experience managing budgets and financial targets
- A hands‑on, solutions-focused approach
- Strong organisational skills and the ability to manage multiple priorities
- Passion for food, people, service and operational excellence
- A positive, professional and values-led leadership style
Why join BM Caterers?
- An annual day off for your birthday
- Monthly masterclasses with Michelin-starred chefs
- Fully funded development courses from Levels 2 to 7
- Apprenticeship and career development opportunities
- Freedom Friday – a paid day off to volunteer at a charity of your choice
- Free lunch on shift
- Discounts and cashback at a wide range of retail and leisure outlets
- Cycle‑to‑work scheme
- 24/7 access to the Mental Health Charter App
- Enhanced parental leave
- Paid leave for fertility treatment
- Grandparent leave
- Extra paid day off for your wedding or commitment day
- Pension and life assurance
At BM Caterers, we’re proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don’t meet every requirement, we’d still love to hear from you.
Operations Manager employer: BM Caterers
Contact Detail:
BM Caterers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Get social! Follow BM Caterers on LinkedIn and engage with their posts. Commenting or sharing your thoughts can help you get noticed by the hiring team and show your genuine interest in the company.
✨Tip Number 3
Prepare for interviews by researching BM Caterers' values and recent projects. Tailor your responses to highlight how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the BM Caterers team.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your leadership experience in hospitality and any relevant achievements that showcase your ability to drive standards and improve client satisfaction.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about food, service, and operational excellence. Share specific examples of how you've built strong relationships with clients and supported teams in previous roles.
Showcase Your Commercial Awareness: Demonstrate your understanding of financial performance and budget management in your application. We want to see how you've successfully managed costs and driven sales opportunities in past positions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get to know you better!
How to prepare for a job interview at BM Caterers
✨Know Your Operations Inside Out
Before the interview, make sure you’re familiar with BM Caterers' operations and values. Research their catering services across London and think about how your experience aligns with their standards. This will help you demonstrate your understanding of their business and show that you're genuinely interested.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you've successfully motivated teams in the past. Prepare examples that highlight your ability to build strong relationships and drive high standards in food and service. This is your chance to shine as a people-focused leader!
✨Prepare for Financial Discussions
Since the role involves managing budgets and financial performance, brush up on your commercial awareness. Be prepared to discuss how you've handled budgets in previous roles and any strategies you've implemented to improve financial outcomes. This will show that you can contribute to BM's commercial success.
✨Emphasise Your Problem-Solving Skills
BM Caterers is looking for someone with a hands-on, solutions-focused approach. Think of specific challenges you've faced in previous roles and how you overcame them. Highlighting your problem-solving skills will demonstrate that you can handle the dynamic nature of catering operations.