At a Glance
- Tasks: Lead a team to deliver top-notch customer service and create a positive dining experience.
- Company: Join an award-winning catering company with a passion for food and customer satisfaction.
- Benefits: Enjoy a birthday day off, free lunches, and discounts at various retailers.
- Other info: Flexible hours, career development opportunities, and a chance to volunteer on Freedom Fridays.
- Why this job: Be part of a dynamic team while developing your skills in a fun environment.
- Qualifications: Food Safety and Health & Safety Level 2 certificates preferred but not essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Front of House Supervisor.
Ensure consistent high standards of customer service and proactive customer interaction. Follow appropriate procedures and instructions. Contribute to a positive team working environment to work with the team to exceed client and company goals. Maximise performance from the team by focusing on good training and development, motivation and engagement.
This is a Front of House Supervisor position to work 20 hours per week (Monday to Friday, from 4pm to 8pm). The position is based on a 44-week working contract, with salary spread evenly across 12 months. You will have 6 weeks of non-working time during the summer and 2 weeks during the Christmas and New Year period.
You have the ability to listen carefully and take instructions, and communicate confidently while you work to an organised plan following procedures and displaying good practice at all times. You’ll be sure to liaise with customers to ensure their needs have been met.
Ideally, you will already hold Food Safety at Level 2 and Health & Safety at Level 2 certificates. No other formal qualifications are required, but you’ll be expected to read our company manuals to obtain a thorough understanding and knowledge of our products and services.
BM Caterers are committed to supporting your training and development to achieve your career goals.
Benefits:
- An annual day off for your birthday!
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting BM Caterers website.
Front of House Supervisor in London employer: BM Caterers
BM Caterers is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where team members can thrive. With unique benefits such as monthly masterclasses with Michelin-starred chefs, a paid day off for volunteering, and fully funded development courses, employees are encouraged to develop their skills while enjoying a fulfilling work-life balance. Located in a vibrant environment, this role as a Front of House Supervisor not only allows you to engage with customers but also to be part of a dedicated team committed to excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor in London
✨Tip Number 1
Get to know the company! Before your interview, dive into BM Caterers' values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their award-winning culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about ensuring high standards of service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show off your teamwork spirit! BM Caterers values a positive working environment, so be prepared to discuss how you’ve contributed to team success in previous roles. Highlight your ability to motivate and engage others.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the company. This shows your enthusiasm and helps you figure out if it’s the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Front of House Supervisor in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love interacting with customers. Share any experiences where you went above and beyond to ensure a great service – we want to see that enthusiasm shine through!
Highlight Your Team Spirit:As a Front of House Supervisor, teamwork is key! Make sure to mention any past roles where you contributed to a positive team environment. We’re all about collaboration, so show us how you can help motivate and engage your colleagues.
Follow the Instructions:Pay close attention to the application instructions on our website. We appreciate candidates who can follow procedures and demonstrate good practice right from the start. It’s a great way to show us you’re organised and detail-oriented!
Get Familiar with Our Company:Take some time to read up on BM Caterers and our values. Understanding our products and services will not only help you in your application but also show us that you’re genuinely interested in being part of our team. Don’t forget to apply through our website!
How to prepare for a job interview at BM Caterers
✨Know Your Stuff
Before the interview, make sure you’ve read up on BM Caterers and their values. Understand their commitment to customer service and how they support team development. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As a Front of House Supervisor, customer interaction is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to listen and respond to their needs effectively.
✨Teamwork is Essential
BM Caterers values a positive team environment. Be ready to discuss how you’ve contributed to team success in previous roles. Share specific instances where you motivated or trained team members to achieve common goals.
✨Get Familiar with Food Safety
Since holding Food Safety and Health & Safety certificates is ideal, brush up on these topics. Even if you don’t have the certificates yet, showing that you understand the importance of these practices will impress your interviewers.
