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- Tasks: Assist in food prep and service while ensuring cleanliness and customer satisfaction.
- Company: Join a multi award-winning catering company with a passion for food.
- Benefits: Enjoy free lunch, birthday leave, and monthly masterclasses with Michelin-starred chefs.
- Other info: Flexible volunteering days and excellent career development opportunities await you.
- Why this job: Make a difference in customer experiences while developing your culinary skills.
- Qualifications: Food Safety Level 2 and previous customer service experience required.
The predicted salary is between 20000 - 25000 £ per year.
We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.
Position requirements
This position requires an enhanced focus on food prep and service.
Responsibilities
- Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles.
- Regularly checking the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail.
- Listening carefully and taking instructions from your manager.
- Providing prompt and efficient service at all times.
- Communicating confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.
Qualifications
- Following procedures and displaying good food safety practice at all times.
- Having your Food Safety Level 2 and Health & Safety Level 2 certificates.
- Previous experience working in a customer service environment.
- Good merchandising skills and till experience.
Benefits
- An annual day off for your birthday!
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting BM Caterers website.
General Assistant / Kitchen Assistant employer: BM Caterers
Contact Detail:
BM Caterers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant / Kitchen Assistant
✨Tip Number 1
Get to know the company! Before your interview, check out BM Caterers' website and social media. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service and food safety.
✨Tip Number 3
Show off your personality! When you're chatting with the hiring manager, let your passion for food and customer service shine through. They want to see that you’re not just qualified, but also a great fit for their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace General Assistant / Kitchen Assistant
Some tips for your application 🫡
Show Your Passion for Food: We want to see your love for food and customer service shine through in your application. Share any relevant experiences or skills that highlight your enthusiasm for the culinary world and how you can contribute to our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your previous experience in customer service and food safety, and don’t forget to mention your Food Safety Level 2 and Health & Safety Level 2 certificates!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our award-winning team!
How to prepare for a job interview at BM Caterers
✨Know Your Stuff
Before the interview, brush up on your food safety and health regulations. Since this role requires a keen focus on food prep and service, being able to discuss your Food Safety Level 2 and Health & Safety Level 2 certificates confidently will show that you’re serious about maintaining high standards.
✨Show Off Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Think of times when you listened to customer feedback and adapted your approach. This will demonstrate your ability to create positive experiences for customers, which is key for this role.
✨Attention to Detail is Key
Since the job involves monitoring cleanliness and presentation, be ready to discuss how you ensure these standards in your work. You might want to mention specific practices you follow to keep counters and chillers clean and well-stocked, as this aligns with the company’s six principles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.