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- Tasks: Join our team to ensure a clean, well-stocked restaurant and provide excellent customer service.
- Company: Award-winning contract catering company serving over 45,500 customers daily.
- Benefits: Enjoy free lunch, birthday off, and monthly masterclasses with Michelin-starred chefs.
- Why this job: Make a positive impact on customer experiences while developing your skills in a fun environment.
- Qualifications: Catering experience and customer service skills are essential.
- Other info: Access to mental health support and opportunities for personal development.
The predicted salary is between 20000 - 30000 £ per year.
We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Catering Assistant to join our team.
Monitoring counters and chillers to make sure they’re clean, well‑stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.
Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.
Benefits:
- Must have some catering experience.
- An annual day off for your birthday!
- Monthly masterclasses with Michelin‑starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle‑to‑work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting BM Caterers website.
Compensation: To be discussed.
General Assistant employer: BM Caterers
Contact Detail:
BM Caterers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant
✨Tip Number 1
Get to know the company! Before your interview, check out BM Caterers' website and social media. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Show off your personality! When you're chatting with the interviewer, let your enthusiasm for food and customer service shine through. They want to see that you're not just qualified, but also a great fit for their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Show Your Passion for Food: We love food, and so should you! Make sure to express your enthusiasm for catering and customer service in your application. Share any relevant experiences that highlight your love for serving others and creating a positive dining experience.
Be Detail-Oriented: Attention to detail is key in our line of work. When writing your application, mention specific examples where you've demonstrated meticulousness, whether it’s in cleanliness, presentation, or following procedures. We want to see that you take pride in your work!
Highlight Your Customer Service Skills: Since you'll be interacting with customers regularly, it's important to showcase your communication skills. Talk about your previous experiences in customer service and how you’ve handled feedback or resolved issues. We want to know you can keep our customers happy!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need about the role and our company. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at BM Caterers
✨Know Your Role
Before the interview, make sure you understand what a General Assistant does. Familiarise yourself with the responsibilities mentioned in the job description, like monitoring counters and ensuring cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves interacting with customers, be ready to share examples of your previous customer service experience. Think of specific situations where you provided excellent service or handled feedback effectively. This will demonstrate your ability to create positive customer experiences.
✨Highlight Your Food Safety Knowledge
Make sure to mention your Food Safety Level 2 and Health & Safety Level 2 certificates during the interview. Discuss how you apply these principles in your work. This shows that you take food safety seriously and are prepared to follow procedures diligently.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team culture, training opportunities, or the company's approach to customer service. Asking insightful questions not only shows your interest but also helps you determine if the company is the right fit for you.
