At a Glance
- Tasks: Ensure cleanliness and presentation of food counters while providing excellent customer service.
- Company: Join a multi award-winning contract catering company with a passionate team.
- Benefits: Enjoy free lunch, birthday leave, and monthly masterclasses with Michelin-starred chefs.
- Other info: Opportunities for personal development and volunteering on Freedom Fridays.
- Why this job: Make customers happy while learning from the best in the industry.
- Qualifications: Food Safety Level 2 and Health & Safety Level 2 certificates required.
Company Description
We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.
Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.
Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.
Our benefits include:
- An annual day off for your birthday!
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting BM Caterers website
Job Description
- To contribute to Company Mission, Vision Values
- To work with team to combine client and company goals and culture.
- To contribute to a positive working environment of equal opportunities, where dignity and respect are the norm and diversity is welcomed and encouraged
- Provide prompt and efficient service to every customer
- To ensure counters are clean, well- stocked and laid out in line with 6 key principles
- To monitor restaurant areas to ensure consistent standards of cleanliness
- To ensure all Health & Safety and food safety requirements are met
Qualifications
- Qualifications
-
Level 2 Food Safety certificate
-
Level 2 H&S certificate
- Skills/Knowledge
-
Barista trained
-
Merchandising skills
-
Trained on till usage
-
Allergy awareness
-
Previous experience in a service environment dealing with customers (preferable)
Additional Information
General Assistant in London employer: BM Caterers
BM Caterers is an exceptional employer located in Greater London, offering a vibrant work culture that fosters creativity and collaboration among culinary professionals. With unique benefits like monthly masterclasses led by Michelin-starred chefs and complimentary lunches every weekday, employees are encouraged to grow their skills and thrive in a supportive environment. Join us to be part of a team that values passion for food and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BM Caterers. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their award-winning crew.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat with the hiring team.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the company’s high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace General Assistant in London
Some tips for your application 🫡
Show Your Passion for Food:We love food, and so should you! When writing your application, let your enthusiasm for the culinary world shine through. Share any relevant experiences or interests that highlight your passion for serving delicious meals and creating memorable customer experiences.
Be Detail-Oriented:Attention to detail is key in our line of work. Make sure to mention any past roles where you had to maintain cleanliness or organisation. We want to see that you understand the importance of keeping counters and chillers spotless and well-stocked!
Communicate Clearly:Effective communication is crucial in our team. In your application, demonstrate how you've successfully interacted with customers in the past. Use examples that show your ability to listen, respond to feedback, and ensure a positive experience for everyone.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need about the role and our company. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at BM Caterers
✨Know Your Stuff
Make sure you’re familiar with the company’s values and principles, especially their six principles of service. This will show that you’re genuinely interested in the role and understand what they stand for.
✨Show Off Your Customer Service Skills
Prepare examples from your previous experience where you’ve gone above and beyond for a customer. Highlight your merchandising skills and till experience, as these are key for the General Assistant role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully and respond thoughtfully. This is crucial for taking instructions from your manager and ensuring customer satisfaction.
✨Be Ready to Discuss Food Safety
Since the role requires knowledge of food safety practices, be prepared to talk about your Food Safety Level 2 and Health & Safety Level 2 certifications. Share how you’ve applied this knowledge in past roles.
