At a Glance
- Tasks: Support kitchen and front-of-house operations, ensuring excellent food and customer experiences.
- Company: Join a multi-award-winning contract catering company with a passionate team.
- Benefits: Enjoy free lunch, birthday off, and discounts at various outlets.
- Other info: Opportunity for personal growth with masterclasses and fully funded development courses.
- Why this job: Be part of a dynamic hospitality environment and make customers smile every day.
- Qualifications: Experience in customer service or catering, with strong teamwork skills.
The predicted salary is between 24000 - 30000 £ per year.
We’re a multi-award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a General Assistant to join our team in Swindon on a fixed-term contract. This is a varied role supporting both the kitchen and front-of-house operation, helping to deliver a great food and customer experience every day.
The role is offered on a 36-hour per week fixed-term contract, running from 13 July 2026 to 31 January 2027. The working pattern will be:
- Monday: 08:00–18:30
- Tuesday: 08:00–18:30
- Wednesday: 08:00–14:30
- Friday: 08:00–18:30
You’ll be responsible for monitoring counters and chillers, making sure they are clean, well‑stocked and presented in line with our six principles. You’ll regularly check the restaurant areas to ensure consistent standards of cleanliness, presentation and service, with excellent attention to detail. You’ll provide prompt and efficient service at all times, communicate confidently with customers, gain feedback and respond to their needs to help ensure every customer has a positive experience. The role will also involve supporting the kitchen team where needed, following procedures and maintaining good food safety and health and safety practices at all times.
We’re looking for someone who has previous experience in a customer service or catering environment, with good merchandising skills and till experience. You’ll be able to listen carefully, follow instructions from your manager and work well as part of a team. This is a great opportunity for someone who enjoys working in a busy hospitality environment and takes pride in delivering excellent service, clean presentation and a positive customer experience.
Our Benefits Include:
- An annual day off for your birthday!
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses ranging from levels 2 to 7.
- Discounts and cashback at a wide variety of retail and leisure outlets.
- Cycle‑to‑work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday!
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting BM Caterers website.
Front & Back of House Assistant (36h, Fixed-Term) employer: BM Caterers
As a multi-award-winning contract catering company, we pride ourselves on fostering a vibrant work culture that values teamwork and excellence in service. Located in Swindon, our team enjoys unique benefits such as monthly masterclasses with Michelin-starred chefs, a paid day off for volunteering, and fully funded development courses, ensuring ample opportunities for personal and professional growth. Join us to be part of a dynamic environment where your contributions directly enhance the customer experience and where every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Front & Back of House Assistant (36h, Fixed-Term)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the multi-award-winning contract catering company. Understanding their values and what makes them tick will help you connect during the conversation.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a great food and customer experience, think of examples from your past where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and helps us get to know you better.
We think you need these skills to ace Front & Back of House Assistant (36h, Fixed-Term)
Some tips for your application 🫡
Show Your Passion for Food:Let us know why you love working in the food industry! Share any experiences that highlight your enthusiasm for delivering great customer service and quality food. A little passion goes a long way!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience in customer service or catering, and don’t forget to mention your merchandising skills and till experience!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at BM Caterers
✨Know the Company
Before your interview, take some time to research the catering company. Understand their values, mission, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experience in customer service or catering. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your commitment to delivering excellent service.
✨Demonstrate Teamwork
This position requires working closely with both front-of-house and kitchen teams. Be ready to share experiences that highlight your ability to collaborate and communicate effectively with others. Mention any instances where you helped resolve conflicts or supported your colleagues.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or what a typical day looks like. This shows that you're engaged and serious about the role, plus it helps you determine if it's the right fit for you.
