At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer experiences in hospitality.
- Company: BM Caterers, a dynamic and inclusive workplace focused on personal service.
- Benefits: Competitive pay, free lunches, development courses, and extra paid leave for special occasions.
- Other info: Enjoy monthly masterclasses with Michelin-starred chefs and volunteer days.
- Why this job: Join a fun team and grow your career while making customers smile every day.
- Qualifications: Experience in hospitality supervision and a passion for customer service.
The predicted salary is between 14 - 14 £ per hour.
Company Description
Front of House Supervisor – BM Caterers
Location: 158 Brancroft Way, Enfield, EN3 7QP
Salary: £13-£14 per hour
Contract: Full time / Permanent, Monday to Friday, 7am - 3pm
Lead service with energy and confidence. We’re looking for a Front of House Supervisor who can inspire a team, lead by example and help create an exceptional customer experience every day. At BM Caterers, we believe service should feel personal, professional and full of personality. This is a great opportunity for someone ready to take the next step in their hospitality career.
What you’ll be doing:
- Supervising front of house service and daily standards
- Leading customer interaction with confidence and warmth
- Supporting, motivating and developing the team
- Helping deliver excellent client and customer satisfaction
- Ensuring procedures and standards are followed consistently
- Creating a positive and collaborative team culture
- Supporting day-to-day organisation and service flow
Job Description:
What you’ll be doing:
- Setting up and clearing hospitality areas
- Delivering food and drink service to a high standard
- Supporting meetings, events and functions
- Ensuring service areas remain clean, organised and presentation-ready
- Responding to customer requests with professionalism and care
- Working closely with colleagues to keep service smooth and efficient
- Following company procedures and service standards at all times
Qualifications:
- Previous experience in a supervisory hospitality role
- A confident and supportive leadership style
- Strong communication and people skills
- A passion for customer service
- A positive, solutions-focused mindset
- High standards and strong attention to detail
Additional Information:
Why join BM Caterers?
- An annual day off for your birthday
- Monthly masterclasses with Michelin-starred chefs
- Fully funded development courses from Levels 2 to 7
- Apprenticeship and career development opportunities
- Freedom Friday - a paid day off to volunteer at a charity of your choice
- Free lunch on shift
- Discounts and cashback at a wide range of retail and leisure outlets
- Cycle-to-work scheme
- 24/7 access to the Mental Health Charter App
- Enhanced parental leave
- Paid leave for fertility treatment
- Grandparent leave
- Extra paid day off for your wedding or commitment day
- Pension and life assurance
Ready to join us? Join us and find your happy career in a happy place. At BM Caterers, we’re proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don’t meet every requirement, we’d still love to hear from you.
BM Caterers - Front of House Supervisor in Enfield employer: BM Caterers
As a multi award-winning contract catering company, we pride ourselves on our vibrant work culture that values teamwork and customer satisfaction. With flexible working hours, extensive training and development opportunities, and unique perks like having your birthday off, we ensure our employees feel valued and supported in their roles. Join us and be part of a team recognised as one of the 'Best Companies' to Work For for seven consecutive years, all while serving over 45,500 happy customers daily.
StudySmarter Expert Advice🤫
We think this is how you could land BM Caterers - Front of House Supervisor in Enfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BM Caterers. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BM Caterers
Don't be shy about reaching out to BM Caterers directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace BM Caterers - Front of House Supervisor in Enfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BM Caterers and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BM Caterers
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
