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- Tasks: Join us as a Cafe Assistant, ensuring cleanliness and excellent customer service.
- Company: We're an award-winning catering company serving over 45,500 happy customers daily.
- Benefits: Enjoy perks like free lunch, birthday leave, and monthly masterclasses with Michelin-starred chefs.
- Why this job: Be part of a vibrant team, gain valuable skills, and make a positive impact on customer experiences.
- Qualifications: Previous customer service experience and Food Safety Level 2 certification required.
- Other info: Flexible hours, with opportunities for personal development and volunteering.
We\’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.
Monitoring counters and chillers to make sure they\’re clean, well-stocked and presented in line with our six principles, you\’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.
Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.
Our benefits include:
– An annual day off for your birthday!
– Monthly masterclasses with Michelin-starred chefs.
– Fully funded development courses ranging from levels 2 to 7.
– Discounts and cashback at a wide variety of retail and leisure outlets.
– Cycle-to-work scheme.
– Freedom Friday – a paid day off to volunteer at a charity of your choice.
– Free lunch every workday!
– 24/7 access to the Mental Health Charter App.
– Enhanced parental leave benefits.
– Paid leave for fertility treatments.
– Grandparent leave to support your loved ones with their new arrival.
Explore all benefits and more by visiting BM Caterers website
Cafe Assistant (Mon-Thu 30hrs) employer: BM Caterers
Contact Detail:
BM Caterers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Assistant (Mon-Thu 30hrs)
✨Tip Number 1
Familiarise yourself with our six principles of cleanliness and presentation. Understanding these will not only help you in the interview but also show your commitment to maintaining high standards in the café.
✨Tip Number 2
Brush up on your customer service skills by practising how to handle feedback and communicate effectively. Being able to demonstrate your ability to react positively to customer needs can set you apart from other candidates.
✨Tip Number 3
Make sure you highlight any previous experience in a similar role during your discussions. Sharing specific examples of how you've provided excellent service or handled challenging situations can really impress us.
✨Tip Number 4
Show enthusiasm for our benefits, like the monthly masterclasses with Michelin-starred chefs. Expressing genuine interest in professional development can demonstrate your eagerness to grow within our team.
We think you need these skills to ace Cafe Assistant (Mon-Thu 30hrs)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and food safety. Emphasise any previous roles where you demonstrated attention to detail, cleanliness, and effective communication with customers.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've provided excellent service in the past and how you align with the company's values.
Highlight Relevant Certifications: Clearly list your Food Safety Level 2 and Health & Safety Level 2 certificates in your application. This shows that you are qualified and serious about maintaining high standards in food safety.
Show Enthusiasm for the Role: In your application, express genuine enthusiasm for the position and the company. Mention the benefits that excite you, such as the opportunity to learn from Michelin-starred chefs or participate in community volunteering.
How to prepare for a job interview at BM Caterers
✨Showcase Your Customer Service Skills
Since the role involves direct interaction with customers, be prepared to discuss your previous customer service experience. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Attention to Detail
The job requires meticulous attention to cleanliness and presentation. During the interview, mention any experiences where you had to maintain high standards in a fast-paced environment, highlighting your ability to follow procedures.
✨Communicate Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about the team and company culture.
✨Highlight Your Food Safety Knowledge
Make sure to mention your Food Safety Level 2 and Health & Safety Level 2 certificates. Discuss how you apply these principles in your work to ensure a safe and hygienic environment for both customers and staff.