At a Glance
- Tasks: Process orders and ensure accuracy for bespoke aluminium products.
- Company: Join BM Bi-Folding Doors, a fast-growing manufacturer with a modern showroom.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Other info: Enjoy a dynamic work environment with potential career advancement.
- Why this job: Be the crucial link between sales and manufacturing while working with premium products.
- Qualifications: Detail-oriented with experience in order processing or technical roles.
The predicted salary is between 34200 - 41800 £ per year.
BM Bi-Folding Doors is a fast-growing specialist manufacturer and installer of bespoke aluminium bifolding doors, sliding doors, internal doors, windows and glazing systems. We work with both homeowners and trade customers, delivering high-quality, made-to-measure products backed by strong service, technical expertise and industry knowledge.
Due to continued growth, we are looking to recruit an Order Processor to strengthen the link between our Sales and Manufacturing teams, improve consistency and give our salespeople more time to focus on what they do best: selling.
The Order Processor is a key support role sitting between Sales and Manufacturing. Once a customer has committed to an order and the required contract, deposit and/or survey information is available, you will take the information supplied by the sales and surveying teams and ensure the order is accurate, complete and ready to progress into manufacture.
You’ll work with detailed specifications covering bespoke aluminium doors, windows and associated products, using BM’s specialist fabrication software to turn sales and survey information into correctly processed orders. Accuracy is critical. A small error in a measurement, configuration, colour, glazing specification or hardware selection can result in an incorrectly manufactured bespoke product and a costly remake. You’ll therefore act as an important internal quality-control checkpoint, identifying missing information, inconsistencies and potential errors before an order reaches production. This is predominantly an internally focused role. The salesperson retains ownership of the customer relationship, while you take responsibility for ensuring the technical and operational handover into manufacturing is accurate and complete.
Key Responsibilities
- Process confirmed orders following contract acceptance, deposit and/or completion of survey
- Translate sales contracts, survey information and technical specifications into production-ready orders
- Input and process orders using specialist fabrication software
- Ensure orders are processed accurately and efficiently before being released into manufacture
- Maintain clear and accurate order documentation
- Manage multiple live orders at different stages of processing
- Ensure completed orders are handed over correctly to Manufacturing and Operations
Technical checking & quality control
- Review order details thoroughly before manufacture
- Check measurements, configurations, colours, glazing specifications, thresholds, cills, handles, hardware and other product options
- Read and interpret technical drawings and survey information
- Ensure products and configurations are technically suitable for manufacture
- Identify missing, conflicting or unclear information
- Spot potential errors before they become manufacturing problems
- Identify obvious pricing or specification discrepancies that may require further investigation
- Ensure the correct information and documentation is present before an order progresses
Sales support
- Remove processing and administrative workload from the sales team, allowing them to spend more time with customers and prospects
- Work closely with sales consultants to resolve incomplete or unclear order information
- Provide technical and processing support where required
- Challenge inaccuracies professionally and confidently
- Help establish a consistent order-processing standard across the entire sales team
- Ensure sales-to-production handovers are complete and accurate
Manufacturing & operational coordination
- Act as an important link between Sales and Manufacturing
- Liaise with manufacturing colleagues regarding specifications, technical queries and order requirements
- Work with suppliers where required to confirm product or component information
- Resolve processing queries before orders reach production
- Support a smooth and efficient flow of work from confirmed sale through to manufacture and operational handover
- Escalate potential problems early rather than allowing them to progress through the manufacturing process
Systems & Software
The role will involve regular use of BM’s internal systems, including:
- V6 Smart Product, for fabrication and order processing
- Logical, for shaped window fabrication
- Monday.com, for internal sales and order information
- Email and other internal business systems
Previous experience with these specific systems is advantageous but not essential. Product and system training will be provided.
Skills & Experience
Essential
- Previous experience within order processing, technical administration, manufacturing, estimating, fabrication or a similar detail-focused role
- Excellent attention to detail and a strong accuracy-first mindset
- Comfortable working with measurements, specifications and technical information
- Ability to read and interpret drawings and detailed order information
- Strong organisational skills
- Ability to manage multiple orders and priorities
- Confident using computer-based systems
- Strong problem-solving skills
- Comfortable identifying and challenging incorrect or incomplete information
- Clear and professional internal communication skills
Desirable
- Previous experience within the window, door or wider fenestration industry
- Experience with aluminium windows and doors
- Experience within manufacturing, construction or home improvement
- Previous use of fabrication or specialist order-processing software
- Experience with V6 Smart Product, Logical or similar fenestration software
- Understanding of window and door configurations, glazing, hardware and associated components
Personal Attributes
We’re looking for someone who is:
- Detail obsessed: you naturally notice when something doesn’t look right
- Methodical: you like following a process and completing things properly
- Organised: you’re comfortable managing multiple jobs without losing track of the detail
- Calm under pressure: you don’t sacrifice accuracy when things get busy
- A problem solver: when something doesn’t make sense, you investigate it
- Confident: you’re comfortable challenging information supplied by others when you believe something may be wrong
- Accountable: you take pride in the quality and accuracy of your work
- Technically curious: you enjoy learning how products are designed, configured and manufactured
Working Environment
- Monday to Friday, 9:00am to 5:00pm
- Full-time, based on-site at our Middlesbrough HQ showroom
Why Join BM?
- Join a growing and ambitious business
- Work within a modern showroom environment
- Be part of a professionalising sales and customer experience team
- Work with premium bespoke products
- Opportunity to grow into wider sales or customer experience roles over time
Role at a glance
- Location: Middlesbrough
- Working hours: Monday to Friday, 9:00am to 5:00pm
- Employment type: Full-time
- Workplace: On-site, BM Bi-Folding Doors HQ Showroom
StudySmarter Expert Advice🤫
We think this is how you could land Order Processor
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like BM Bi Folding Doors, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Order Processor
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to BM Bi Folding Doors specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at BM Bi Folding Doors
✨Know Your Manufacturing Processes
Before you walk into the interview with BM Bi Folding Doors, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like BM Bi Folding Doors value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
