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- Tasks: Lead and motivate the Front of House team to deliver top-notch service.
- Company: Join a prestigious college's dynamic hospitality team in Cambridge.
- Benefits: Enjoy 34 days holiday, a college pension, free meals, and a healthcare cash plan.
- Why this job: Be part of a vibrant culture focused on exceptional hospitality and teamwork.
- Qualifications: Must have leadership skills and at least 2 years in a similar role.
- Other info: Flexibility for shifts is required, including evenings and weekends.
The predicted salary is between 26100 - 31129 £ per year.
We are currently seeking a motivated and experienced Front of House Supervisor to join a dynamic hospitality team at a prestigious college. This role involves overseeing the daily operations of the Front of House team and delivering high-quality service to Fellows, guests, and students. The ideal candidate will have strong leadership skills and a passion for delivering exceptional hospitality experiences.
Key Benefits Include:
- Up to £31,129 per annum, dependent on experience
- 34 days of annual leave (including bank holidays)
- Access to car parking (subject to availability)
- College pension scheme
- Meals on duty
- Healthcare Cash Plan
- College Bonus Scheme
Responsibilities:
- Leading, supervising, and motivating Front of House staff, including casual employees, to deliver high standards of service.
- Actively planning and participating in the service of food and beverages at college events such as Feasts, Reunion Dinners, special Fellows Dinners, Conferences, and Private Catering Events.
- Ensuring all Front of House and Buttery staff are fully briefed on event requirements and adhering to college policies, including health and safety, food safety, and COSHH regulations.
- Managing the set-up and timely delivery of catering for all College rooms booked for events, ensuring that all food areas are fully prepared.
- Monitoring and developing team skills to provide excellent customer service to internal and external guests.
- Supervising the day-to-day operations of the department, including scheduling casual staff, monitoring productivity, and minimizing overtime.
- Ensuring high standards of hygiene, cleanliness, and sanitation are maintained according to the Food Safety Act 1990.
- Assisting with the recruitment of new casual staff and overseeing training on catering equipment use when necessary.
- Engaging with customers to ensure satisfaction and responding to feedback in a professional manner.
- Taking responsibility for maintaining the cleanliness and safety of food service areas, including the Pantry and Buttery.
Expectations:
- Lead by example as a hands-on supervisor, sharing knowledge and experience to develop your team.
- Foster a strong team ethic, aiming for excellence in both service delivery and presentation.
- Continuously seek improvements to the products and services provided, ensuring the highest standards of customer satisfaction.
- Promote a positive attitude towards customer service, setting a high standard for the team to follow.
Requirements:
- Leadership and management skills
- Customer service skills
- Excellent communication and interpersonal skills
- Minimum 2 years experience in a similar role
If you are an enthusiastic and experienced hospitality professional, with a passion for leading teams and delivering exceptional service, we encourage you to apply for this exciting opportunity!
Front of House Supervisor employer: BLW Recruitment LTD
Contact Detail:
BLW Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Familiarise yourself with the college's values and mission. Understanding their ethos will help you align your approach to hospitality with what they prioritise, making you a more attractive candidate.
✨Tip Number 2
Network within the hospitality industry, especially in Cambridge. Attend local events or join relevant online groups to connect with professionals who might provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams in high-pressure situations. Highlighting your leadership skills with real-life scenarios will demonstrate your capability to manage the Front of House effectively.
✨Tip Number 4
Showcase your passion for customer service by sharing stories of how you've gone above and beyond for guests in previous roles. This will illustrate your commitment to delivering exceptional hospitality experiences.
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and leadership. Emphasise any previous roles where you supervised staff or managed operations, as this is crucial for the Front of House Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention specific experiences that demonstrate your ability to deliver exceptional service and manage a team effectively.
Highlight Relevant Skills: In your application, clearly outline your customer service skills, communication abilities, and any experience with food safety regulations. These are key requirements for the role and should be front and centre in your application.
Show Enthusiasm: Express your enthusiasm for the role and the college in your application. Mention why you want to work there and how you can contribute to their hospitality team, which will help you stand out from other candidates.
How to prepare for a job interview at BLW Recruitment LTD
✨Showcase Your Leadership Skills
As a Front of House Supervisor, strong leadership is key. Be prepared to share specific examples of how you've successfully led a team in the past, highlighting your ability to motivate and inspire others.
✨Demonstrate Customer Service Excellence
This role requires a passion for exceptional customer service. Think of instances where you've gone above and beyond for guests or resolved complaints effectively, and be ready to discuss these during the interview.
✨Familiarise Yourself with Health and Safety Regulations
Understanding health and safety, food safety, and COSHH regulations is crucial. Brush up on these topics and be prepared to discuss how you would ensure compliance within the team.
✨Prepare Questions About Team Development
Engage your interviewers by asking insightful questions about team development and training opportunities. This shows your commitment to fostering a strong team ethic and continuous improvement.
