At a Glance
- Tasks: Oversee client projects, manage communication, and ensure high-quality creative delivery.
- Company: Blvck Sheep Media, a dynamic video marketing agency based in Glasgow.
- Benefits: Starting salary of £30,000, increasing to £35,000 after 6 months, plus remote work flexibility.
- Other info: Opportunity for growth in a supportive and innovative environment.
- Why this job: Join a fast-paced team and make a real impact in creative operations.
- Qualifications: Experience in client management and project coordination is essential.
The predicted salary is between 42750 - 52250 £ per year.
Blvck Sheep Media is a Glasgow-based creative video marketing agency working primarily with aesthetic clinics, dental practices, med spas and local service businesses across Scotland. We help businesses grow through video content, social media strategy and paid advertising. We're a small, fast-moving team of strategists, videographers, editors and creatives, and we're looking for an experienced Creative Operations Manager to take ownership of the day-to-day delivery of our client work. This is a key role within the agency. You'll sit between our clients and creative team, making sure projects are organised, deadlines are hit, creative standards remain high and clients receive a consistently great service.
As Creative Operations Manager, you'll oversee the journey from a client signing with us through to their content being created, approved, delivered and published. You'll manage client communication, coordinate our videographers and editors, book shoots, review creative work and keep every project moving. You'll work closely with the founder, who will continue to lead sales, strategy and high-level creative direction. We're looking for someone who can take genuine ownership of operations rather than waiting to be told what needs to happen next.
KEY RESPONSIBILITIES
- Manage the day-to-day relationship with our clients
- Lead clients through onboarding and ensure everything is set up correctly
- Keep clients updated throughout production and delivery
- Manage requests, feedback and revisions
- Make sure clients always understand what is happening next
- Identify potential issues early and resolve them before they become bigger problems
- Support client retention and renewals
- Escalate important strategic, commercial or client issues when necessary
- Manage multiple client projects simultaneously
- Oversee projects from strategy and scripting through filming, editing, approval and delivery
- Maintain clear deadlines across every active client
- Make sure projects don't stall because assets, feedback or decisions are missing
- Keep project management systems accurate and up to date
- Identify bottlenecks and improve how work moves through the agency
- Ensure client work is delivered on time and to the expected standard
- Manage the Videographer Team
Creative operations manager employer: Blvcksheepmedia
Blvck Sheep Media is an exceptional employer, offering a dynamic and supportive work environment where creativity thrives. As a remote team based in Glasgow, we provide our employees with structured onboarding, regular one-on-one sessions with the founder, and significant ownership over their roles, fostering both personal and professional growth. Join us to be part of a fast-paced agency that values innovation and collaboration, while helping local businesses succeed through impactful video marketing.
