Scrum / Delivery Lead — Commerce & Storefront
Location: London, UK (hybrid)
Duration: 6+ months
Role summary
Delivery lead for the Commerce and Storefront estate: 14 live DTC storefronts on Salesforce Commerce Cloud (SFRA), with 5 additional markets launching.
You will run three scrum teams (one FTE-led, two offshore staff-augmentation) on a two-week sprint cadence, owning throughput, quality gates, and predictable delivery across a multi-storefront footprint.
Key responsibilities
Run the ceremonies across all three squads: sprint planning, daily stand-ups, reviews, retrospectives, and backlog refinement, keeping cadence consistent despite mixed FTE and offshore composition.
Own sprint commitment and delivery predictability: velocity tracking, burndown, capacity planning, and clear escalation when scope or capacity slips.
Coordinate the QA lifecycle across squads: QA, SIT, UAT, and regression, ensuring quality gates are met before release into each storefront.
Manage the release train across 14 live storefronts plus 5 launching markets, sequencing dependencies and change windows under SOX / ITGC controls.
Act as the delivery interface to product, stakeholders, and vendor partners; keep Jira hygiene high and status transparent.
Manage offshore vendor delivery quality, onboarding, and utilization against SLA.
Support production incident triage and post-release defect management, feeding escaped-defect patterns back into planning.
Drive continuous improvement in flow, estimation accuracy, and automation adoption across the squads.
Required experience
5+ years delivery / scrum lead experience running multiple concurrent agile teams, including distributed / offshore teams.
Proven delivery in e-commerce or DTC, ideally on Salesforce Commerce Cloud (SFRA/SFCC) or a comparable enterprise commerce platform.
Strong command of Jira and agile metrics; demonstrable track record improving predictability and throughput.
Experience coordinating QA, SIT, and UAT cycles as part of a release process.
Experience managing vendor / staff-aug delivery relationships.
Comfortable operating in a controlled environment (SOX / ITGC or equivalent audit regime).
Nice to have
Multi-market / multi-storefront launch experience.
Exposure to agentic or AI-assisted delivery tooling.
Scrum certification (CSM / PSM) or SAF
