SysTrack Operations Specialist
SysTrack Operations Specialist

SysTrack Operations Specialist

Sunbury-on-Thames Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage and optimise SysTrack to enhance digital employee experience and troubleshoot endpoint performance.
  • Company: BlupaceTech is a leading IT development company providing innovative software solutions since 2008.
  • Benefits: Enjoy a competitive salary, diverse work environment, and opportunities for personal growth.
  • Why this job: Join a passionate team dedicated to making a difference with cutting-edge technology solutions.
  • Qualifications: 5+ years in SysTrack operations, strong troubleshooting skills, and experience with PowerShell scripting required.
  • Other info: This is a contractual onsite role in Sunbury on Thames; no sponsorship available.

The predicted salary is between 36000 - 60000 £ per year.

Why join us?

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

The Role

  • BlupaceTech is hiring a SysTrack Operations Specialist in UK
  • Its a contractual opportunity , Onsite opportunity at Sunbury on Thames
  • NO sponsorship provided for this role.
  • 1 year – tenure

This role is required to:

We seek a skilled SysTrack Operations Specialist to join our team. This specialist manages and optimizes SysTrack to enhance the digital employee experience (DEX). The role involves monitoring, analyzing, and troubleshooting endpoint performance while ensuring proactive issue resolution. The ideal candidate will have expertise in SysTrack dashboards, queries, remote actions, integrations, automation, and strong troubleshooting skills across enterprise IT environments.

Key Responsibilities

  1. SysTrack Operations & Monitoring
  • Utilize SysTrack to monitor and analyze digital experience metrics, ensuring optimal system performance and employee satisfaction.
  • Developed and executed SysTrack queries leveraging SQL to extract and interpret endpoint performance data.
  • Create and manage SysTrack dashboards to visualize key performance indicators and trends.
  • Implement and manage remote actions to proactively resolve user experience issues.
  • Set up and fine-tune alerts, diagnostics, and automated remediations for proactive issue resolution.
  • Leverage SysTrack Resolve and AIOps capabilities for faster root cause identification.

Automation & Integrations

  • Develop and maintain PowerShell scripts to automate endpoint health checks, performance tuning, and remediation tasks.
  • Integrate SysTrack with ITSM platforms (e.g., ServiceNow) for automated incident creation and response.
  • Work with SysTrack APIs and connectors to enable seamless integrations with third-party tools.
  • Configure SysTrack event and log ingestion with Splunk or other analytics platforms for deeper insights.

Troubleshooting & Optimization

  • Investigate and troubleshoot system performance issues, latency, crashes, and application failures using SysTrack data.
  • Analyze and optimize user experience KPIs, application response times, and network performance across endpoints.
  • Collaborate with IT support teams to resolve endpoint-related issues and enhance system stability.
  • Work on PC infrastructure management, including Active Directory, network configurations, and endpoint connectivity.

Cloud & Endpoint Management

  • Work with Azure Apps to support cloud-based endpoint management and performance monitoring.
  • Utilize SysTrack for Windows Autopilot, cloud-managed endpoints, and remote workforce support.

Collaboration & Documentation

  • Collaborate with cross-functional teams, including IT service management, security, and cloud teams.
  • Maintain detailed documentation for SysTrack configurations, queries, scripts, and integrations.
  • Train and support IT operations teams on SysTrack best practices, troubleshooting methods, and reporting.

Minimum Qualifications & Experience

  • 5+ years of experience in SysTrack operations, digital experience monitoring, or endpoint analytics.
  • Proven expertise in SysTrack dashboarding, remote actions, alerting, and diagnostics.
  • Strong skills in query writing and SysTrack database logic for effective data extraction and analysis.
  • Hands-on experience with PowerShell scripting for automation and endpoint troubleshooting.
  • Knowledge of SysTrack API integrations with ITSM (ServiceNow, Remedy, etc.) and SIEM tools (Splunk, Elastic, etc.).
  • Familiarity with PC infrastructure, including Active Directory, network components, and endpoint management.
  • Experience working with Azure Apps and cloud-based endpoint solutions.

Preferred Qualifications

  • SysTrack Certification or extensive hands-on experience with Lakeside SysTrack.
  • Experience in managing large-scale endpoint analytics deployments.
  • Exposure to Windows OS (Clients and Servers), O365 suite, and modern device management (Intune, SCCM, Autopilot).
  • Knowledge of ITIL processes and experience working in an ITSM-driven environment.
  • Experience with AI-driven analytics and proactive digital experience management.

The Package

We offer a competitive salary and a great benefits package.

Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.

SysTrack Operations Specialist employer: BlupaceTech Limited

BlupaceTech is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are encouraged to grow. Located in Sunbury on Thames, our team enjoys a competitive salary and a comprehensive benefits package, alongside opportunities for professional development in a collaborative environment. We value diversity and believe that a supportive atmosphere is key to unlocking creativity and success, making BlupaceTech a rewarding place to advance your career as a SysTrack Operations Specialist.
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Contact Detail:

BlupaceTech Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land SysTrack Operations Specialist

✨Tip Number 1

Familiarise yourself with SysTrack's features and functionalities. Understanding how to effectively use dashboards, queries, and remote actions will give you a significant edge during the interview process.

✨Tip Number 2

Brush up on your PowerShell scripting skills. Being able to demonstrate your ability to automate tasks and troubleshoot issues using scripts can set you apart from other candidates.

✨Tip Number 3

Network with current or former employees of BlupaceTech. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.

✨Tip Number 4

Prepare to discuss your experience with ITSM platforms and integrations. Highlighting your knowledge of tools like ServiceNow and Splunk will show that you're well-versed in the ecosystem surrounding SysTrack.

We think you need these skills to ace SysTrack Operations Specialist

SysTrack Operations Management
Digital Experience Monitoring
SQL Query Writing
SysTrack Dashboard Creation
Remote Actions Implementation
Proactive Issue Resolution
PowerShell Scripting
ITSM Integration (ServiceNow, Remedy)
SysTrack API Knowledge
Splunk or SIEM Tool Familiarity
PC Infrastructure Management
Active Directory Management
Azure Apps Experience
Cloud-Based Endpoint Solutions
Collaboration with Cross-Functional Teams
Documentation Skills
Training and Support for IT Operations
AI-Driven Analytics Understanding
ITIL Process Knowledge

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in SysTrack operations and digital experience monitoring. Use specific examples that demonstrate your expertise in dashboarding, query writing, and troubleshooting.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly in automation and integrations.

Highlight Relevant Skills: In your application, emphasise your hands-on experience with PowerShell scripting, SysTrack API integrations, and cloud-based endpoint management. These are key skills that BlupaceTech is looking for.

Showcase Problem-Solving Abilities: Include examples of how you've successfully resolved performance issues or optimised user experience in previous roles. This will demonstrate your troubleshooting skills and ability to enhance system stability.

How to prepare for a job interview at BlupaceTech Limited

✨Know Your SysTrack Inside Out

Make sure you have a solid understanding of SysTrack, including its dashboards, queries, and remote actions. Be prepared to discuss your previous experiences with these tools and how you've used them to enhance digital employee experiences.

✨Showcase Your Troubleshooting Skills

Be ready to provide examples of how you've investigated and resolved system performance issues in the past. Highlight specific instances where your troubleshooting skills made a significant impact on endpoint performance or user satisfaction.

✨Demonstrate Automation Expertise

Since automation is key for this role, be prepared to talk about your experience with PowerShell scripting and any integrations you've done with ITSM platforms like ServiceNow. Discuss how these skills can help streamline processes at BlupaceTech.

✨Familiarise Yourself with Cloud Management

As the role involves cloud-based endpoint management, brush up on your knowledge of Azure Apps and how they relate to SysTrack. Be ready to discuss how you've supported cloud environments in your previous roles.

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