Desktop Support Engineer -Rugby

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you’ll be working:

• We are looking for Band 2 engineer with 3+ yrs of exp for dispatch & backfill work
• It is an Onsite Opportunity
• Work locations - Rugby
• Working - 24x7 support
• Open to travel to from Rugby to Birmingham for additional support whenever required
• No Sponsorship provided for this role.

Role Purpose

Provide advanced IT, network and infrastructure support and act as the technical escalation point. The engineer will ensure the stability, availability and security of critical IT technology services in a 24x7 operational environment.

Note: Engineers should have sound knowledge of supporting MAC and Intel laptops with Windows OS. Knowledge of Lark and Glata tools will be appreciated

Key Responsibilities

• Provide advanced troubleshooting and resolution for IT, network, infrastructure and warehouse IT technology incidents.
• Act as the technical escalation point and lead resolution of complex and major incidents.
• Monitor and troubleshoot network infrastructure, Wi-Fi, DHCP, DNS, RADIUS and network device health.
• Support IDF/MDF infrastructure, network devices, APs and associated infrastructure.
• Perform approved network changes, baseline deployments, security compliance remediation and firmware activities, including CAB coordination (if required).
• Provide advanced support for computers, printers, Cameras, meeting room devices and other end user specific operational technology.
• Support IT asset lifecycle activities including technical acceptance, ITAM, inventory, audits and lifecycle replacement.
• Maintain technical SOPs, baselines and operational standards.
• Coordinate technical activities with network, IT, infrastructure, and specialist vendors and validate vendor work.
• Perform incident trend analysis, RCA/problem management and continuous improvement.
• Provide technical guidance to end users.
• Support 24x7 monitoring and incident response for critical IT services.
• Ensure all activities comply with security, change management, operational and health & safety requirements.

Required Skills & Experience

• Strong experience in IT infrastructure, network operations or senior onsite engineering.
• Strong knowledge of TCP/IP, switching, VLANs, Wi-Fi, DHCP, DNS and network troubleshooting.
• Experience with network monitoring, incident response and infrastructure management.
• Knowledge of security baselines, change management and CAB processes.
• Strong RCA, problem-solving and technical documentation skills.
• Experience managing third-party technology vendors.
• Experience in warehouse, logistics or other operational environments is desirable.
• Strong communication, stakeholder-management and mentoring skills.
• Ability to work independently during critical incidents