Monitoring Manager -Service

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you’ll be working:

• We are looking for Service Integration & Management (SIAM) Service Monitoring Manager with 7+ yrs of exp
• Looking for Immediate joiners
• It is an Onsite Opportunity
• Work locations - London
• No Sponsorship provided for this role.

The Service Monitoring Manager is responsible for establishing and operating an integrated monitoring function that provides real-time visibility into the health and performance of critical business services, applications, infrastructure, cloud platforms, and supplier-managed environments.

The role ensures that monitoring capabilities are aligned to business services, alerts are actionable, ownership is clearly defined, and service degradation is identified and addressed before business impact occurs. The position serves as the operational nerve center within the SIAM function, driving proactive service assurance across a multi-supplier ecosystem.

Key Responsibilities

Service Health Monitoring

• Establish and maintain an integrated service monitoring capability across applications, infrastructure, cloud services, networks, databases, and end-user services.
• Provide a consolidated "single pane of glass" view of service health across the IT ecosystem.
• Define and maintain critical business service maps and monitoring dependencies.
• Ensure proactive identification of service degradation before users are impacted.
• Continuously monitor service availability, performance, capacity, and operational health.

Event & Alert Management

• Own the Event Management process within the SIAM organization.
• Ensure all alerts are mapped to accountable resolver groups and suppliers.
• Define alert ownership, escalation paths, and operational responsibilities.
• Eliminate duplicate, noisy, and non-actionable alerts.
• Drive event correlation and intelligent alerting to reduce operational overload.
• Ensure alerts are prioritized based on business criticality and service impact.

Service Assurance & Operations Control

• Act as the central monitoring authority across internal and external service providers.
• Monitor end-to-end service performance against agreed service targets.
• Coordinate with Major Incident Management teams during service degradation events.
• Provide early warning notifications to stakeholders regarding potential service issues.
• Facilitate operational bridges during high-priority service interruptions.

Observability & Monitoring Strategy

• Define enterprise monitoring standards, policies, and operational procedures.
• Drive adoption of observability practices across suppliers and support teams.
• Ensure monitoring coverage for all critical business services and supporting infrastructure.
• Assess monitoring gaps and drive continuous improvements.
• Support implementation of AIOps, predictive monitoring, and automation capabilities.
• Ensure suppliers implement and maintain agreed monitoring standards.
• Validate supplier alert ownership and response effectiveness.
• Conduct regular reviews of monitoring coverage and operational performance.
• Drive accountability for missed alerts and undetected service failures.
• Establish monitoring governance forums with key service providers.

Reporting & Analytics

• Develop operational dashboards for service health visibility.
• Produce executive reports covering service availability, alert trends, and monitoring effectiveness.
• Analyze recurring events and identify opportunities for automation.
• Track and report monitoring KPIs and service assurance metrics.
• Provide data-driven insights for Continual Service Improvement (CSI).
• Identify monitoring blind spots and service risks.
• Drive reduction in false positives and alert fatigue.
• Support automation of routine monitoring and remediation activities.
• Improve event correlation, root cause detection, and service impact analysis.

Service Management

• Strong understanding of SIAM, ITIL Event Management, Incident Management, and Service Assurance.
• Knowledge of end-to-end service operational models.
• Understanding of multi-supplier service integration environments.

Monitoring & Observability

• Experience with enterprise monitoring platforms such as:
• ServiceNow Event Management
• Dynatrace
• AppDynamics
• Splunk
• Elastic
• Moogsoft
• Grafana
• Understanding of:
• Infrastructure Monitoring
• Application Performance Monitoring (APM)
• User Experience Monitoring
• Network Monitoring
• Synthetic Monitoring
• Business Service Monitoring

Qualifications

• Bachelor's degree in Information Technology, Engineering, Computer Science, or equivalent.
• Monitoring or observability platform certifications (preferred).

Experience

• 8-15 years of IT Operations, Service Management, Monitoring, or Service Assurance experience.
• Experience managing enterprise monitoring functions in large organizations.
• Experience working within outsourced or multi-vendor environments.
• Experience supporting mission-critical business services.