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- Tasks: Provide desktop support and troubleshoot hardware/software issues for a dynamic IT environment.
- Company: Join BlupaceTech, a leading IT development company with a global presence.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with excellent career advancement opportunities.
- Why this job: Be part of an innovative team making a real difference in technology solutions.
- Qualifications: 3+ years of IT experience and strong problem-solving skills required.
The predicted salary is between 23615 - 25674 £ per year.
BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics, Field services and more. We are passionate about developing innovative technology solutions that make a difference.
We are looking for a Band 2 engineer with 3+ years of experience. This position is based in Whitchurch SY13 1LJ, UK & Wrexham Road, Chester, CH4 9QW - Dispatch work & backfill role. No sponsorship is provided for this role.
The Desktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Responsibilities include:
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot Windows 10, 11 and Microsoft Office 365, Cisco Jabber, and other authorized desktop applications.
- Perform general preventative maintenance tasks on computers, laptops, and printers.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Manage procurement and own all new in-scope hardware i.e., desktop/laptop, etc.
- Deploy and manage in-scope hardware and software.
- Provide Break/Fix Level 2 support for in-scope end-user hardware and software as coordinated through the Service Desk.
- Develop and document in the operations manual on-site technical support procedures that meet requirements and adhere to defined policies.
Candidate Required Minimum Qualifications and Skills:
- Bachelor’s degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 3-5 years of relevant IT experience.
- Proven analytical, troubleshooting and problem-solving skills.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Desktop Support Engineer - Whitchurch in Liverpool employer: Blupace Tech
Contact Detail:
Blupace Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer - Whitchurch in Liverpool
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow professionals. You never know who might have a lead on your dream job!
✨Tip Number 2
Don’t just apply for jobs; reach out directly to hiring managers or team leads. A quick email or LinkedIn message can set you apart from the crowd. Show genuine interest in their work and how you can contribute as a Desktop Support Engineer.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to desktop support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Desktop Support Engineer - Whitchurch in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your relevant experience with Windows 10-11, Microsoft Office 365, and any troubleshooting skills you have. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can help us at BlupaceTech. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We’re looking for those analytical skills that make you a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Blupace Tech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10-11, Microsoft Office 365, and any other relevant software. Be prepared to discuss your troubleshooting methods and provide examples of how you've resolved issues in the past.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Think about how you can demonstrate your ability to build relationships and communicate effectively during the interview.
✨Familiarise Yourself with ITSM Tools
Get comfortable with IT Service Management tools like ServiceNow. Be ready to talk about your experience using ticketing systems and how you manage incidents and resolutions efficiently.
✨Demonstrate Flexibility and Teamwork
This position requires adaptability in a fast-paced environment. Prepare examples that showcase your ability to work collaboratively with teams across different locations and how you've handled changing priorities in previous roles.