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- Tasks: Provide 1st and 2nd line support, troubleshoot hardware and software issues.
- Company: Blupace, a leading IT development company focused on innovative solutions.
- Benefits: Competitive salary and a fantastic benefits package.
- Other info: Flexible work environment with opportunities for growth and learning.
- Why this job: Join a passionate team making a real difference in technology solutions.
- Qualifications: Experience with Windows, Microsoft Active Directory, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Blupace is a world-class IT development company that strives to improve its processes constantly. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics, Field services and more. We are passionate about developing innovative technology solutions that make a difference.
We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
- Deploy SCCM/Intune Custom image to new Devices.
- Configure User experience and Custom applications, whenever required.
- Provide user 1st & 2nd line support.
- Maintain asset register for removal of old devices and replacements.
- Complete software installations on workstations and laptops.
We offer a competitive salary and a great benefits package.
Locations
Desktop Support Engineer- 1st/2nd Line Support, Helpdesk in Guildford, Surrey employer: Blupace Tech
Contact Detail:
Blupace Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer- 1st/2nd Line Support, Helpdesk in Guildford, Surrey
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with friends who might know someone at Blupace. You never know who could help you land that interview!
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows 7-10, Active Directory, or any of the other tech mentioned, make sure to highlight that in conversations. Be ready to share examples of how you've tackled similar challenges in past roles.
✨Tip Number 3
Be adaptable! The tech world is always changing, so show that you can roll with the punches. Talk about times when you had to learn something new quickly or adjust to a fast-paced environment. It’ll show you’re a great fit for Blupace!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to follow up after applying; a quick email can keep you on our radar and show your enthusiasm for the role.
We think you need these skills to ace Desktop Support Engineer- 1st/2nd Line Support, Helpdesk in Guildford, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Desktop Support Engineer role. Highlight your experience with Windows 7-10, Microsoft Active Directory, and any helpdesk ticketing systems you've used.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support and how you can contribute to our innovative solutions. Mention specific examples of your problem-solving skills and adaptability in fast-paced environments.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application showcases your ability to build relationships and provide top-notch customer service. Use clear and concise language throughout your application.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Blupace Tech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 7-10, Microsoft Active Directory, and MS Office 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with PC hardware or software installations.
✨Show Off Your Customer Service Skills
Blupace values excellent communication and relationship-building skills. Prepare examples of how you've successfully supported users in the past, especially in high-pressure situations. Think about times when you went above and beyond to help someone out.
✨Be Ready for Real-World Scenarios
Expect to face practical questions or scenarios during the interview. They might ask how you'd handle a specific technical issue or how you'd manage a helpdesk ticket. Practise explaining your thought process clearly and concisely.
✨Flexibility is Key
Since the role may require off-hours work, be prepared to discuss your availability and willingness to adapt. Share any previous experiences where you had to be flexible with your schedule, and highlight your ability to thrive in a fast-changing environment.