At a Glance
- Tasks: Provide top-notch support for Windows systems and troubleshoot tech issues.
- Company: Join Blupace, a leading IT development company with a global presence.
- Benefits: Enjoy a competitive salary and a fantastic benefits package.
- Other info: Work in a fun, diverse environment with opportunities for growth.
- Why this job: Be part of a dynamic team that values innovation and collaboration.
- Qualifications: Experience with Windows OS, troubleshooting skills, and great communication.
The predicted salary is between 30000 - 40000 £ per year.
Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics, Field services and more. We are passionate about developing innovative technology solutions that make a difference.
Where you’ll be working: It is a Chelmsford based contractual opportunity Band 2 engineer. It is an Onsite Opportunity - 1 year contract. No Sponsorship provided for this role.
Job Description:
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA’s.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
Responsibilities and Functions:
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, printers.
- Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
Package: We offer a competitive salary and a great benefits package. Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.
Desktop Support Engineer -Chelmsford employer: Blupace Tech
Blupace is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. Located in Chelmsford, our team enjoys a competitive salary and a comprehensive benefits package, alongside ample opportunities for professional growth and development. We are dedicated to creating an environment that encourages creativity and celebrates diversity, ensuring that every employee can contribute meaningfully while enjoying a balanced and enjoyable workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer -Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Blupace or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 7-10, Active Directory, and troubleshooting techniques. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Desktop Support Engineer -Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows 7-10, Microsoft Active Directory, and any troubleshooting skills you have. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at Blupace. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We’re looking for those proven analytical and troubleshooting skills that will help us keep our customers happy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Blupace Tech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 7-10, Microsoft Active Directory, and the other technologies mentioned in the job description. Be ready to discuss your experience with troubleshooting and installing hardware, as well as using helpdesk ticketing systems.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex IT issues in the past. Blupace values analytical and troubleshooting skills, so think of scenarios where you successfully resolved problems and how you communicated those solutions to customers.
✨Demonstrate Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. You might be asked to explain technical concepts to non-technical users, so showing that you can build relationships and provide excellent service is key.
✨Be Ready for Flexibility
Blupace operates in a fast-changing environment, so be prepared to discuss your adaptability. Think of times when you've had to adjust your priorities or work off-hours to meet project deadlines or support emergencies, and be ready to share those experiences.
