At a Glance
- Tasks: Provide local and remote desktop support, troubleshoot hardware and software issues.
- Company: Blupace Tech, a global IT development company with a focus on innovation.
- Benefits: Competitive salary, diverse work environment, and opportunities for personal growth.
- Other info: Flexible working hours and a fun, collaborative culture.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Bachelor's degree in Computer Science or related field, with relevant IT experience.
The predicted salary is between 22430 - 27414 £ per year.
Direct message the job poster from Blupace Tech
Connecting Great Talent with Great Opportunity | Global TA | MBA HR | Building Diverse & Scalable Teams Across UK, Australia , Europe & USA
Blupace Tech is a world-class IT development company that strives to improve its processes constantly.
The company has been in business since 2008 and employs over 160+ people in more than 4 countries.
Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more.
We are passionate about developing innovative technology solutions that make a difference.
We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be.
Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services.
We operate in different locations which includes UK, France, Germany and Belgium.
Where you’ll be working
Looking for Desktop Support Engineer
It is a dispatch or backfill for Belfast, England, Band 2 engineer.
No Sponsorship provided for this role.
Required Exp. -4+ yrs
Job Description
Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
- Position Responsibilities and Functions
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
- Candidate Required Minimum Qualifications and Skills
- Bachelor Degree or equivalent in Computer Science or related field.
- Comp TIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months’ years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problem solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA’s.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
- The Package
- We offer a competitive salary and a great benefits package.
Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit.
We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.
- Seniority Level
- Associate
- Employment type
- Contract
- Job function
- Information Technology
- Industries
- IT Services and IT Consulting
- Referrals increase your chances of interviewing at Blupace Tech by 2x
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Belfast, Northern Ireland, United Kingdom .
Belfast, Northern Ireland, United Kingdom £40,000.00-£50,000.00 1 day ago
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Desktop Support Engineer -Belfast employer: Blupace Tech
BlupaceTech is an excellent employer that fosters a collaborative and innovative work culture in the vibrant city of Bournemouth. Employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while enjoying a supportive environment that values teamwork and creativity. With a focus on employee well-being and a commitment to providing meaningful work, BlupaceTech stands out as a rewarding place to advance your career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer -Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Blupace Tech values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Blupace Tech might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Blupace Tech!
✨Direct Apply to Blupace Tech
Let's not forget to apply directly through the Blupace Tech website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer -Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Blupace Tech.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Blupace Tech. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Blupace Tech
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
