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- Tasks: Provide desktop support, troubleshoot issues, and ensure smooth IT operations.
- Company: Blupace Tech, a leading IT development company with a global presence.
- Benefits: Competitive salary, diverse work environment, and opportunities for personal growth.
- Why this job: Join a passionate team and make a real impact in the tech industry.
- Qualifications: Bachelor's degree in Computer Science or related field, plus relevant IT experience.
- Other info: Flexible work environment with opportunities for career advancement.
The predicted salary is between 34000 - 42500 £ per year.
BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics, Field services and more. We are passionate about developing innovative technology solutions that make a difference.
Where you’ll be working:
Looking for Desktop Support Engineer. It is a dispatch or backfill for Belfast, England, Band 2 engineer. No Sponsorship provided for this role.
Required Experience: 4+ years
Job Description:
Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Position Responsibilities and Functions:
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple PC users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, printers.
- Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
- Perform other duties as assigned.
Candidate Required Minimum Qualifications and Skills:
- Bachelor Degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months’ years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problem solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA’s.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
The Package:
We offer a competitive salary and a great benefits package. Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.
Seniority Level: Associate
Employment type: Contract
Job function: Information Technology
Industries: IT Services and IT Consulting
Desktop Support Engineer -Belfast employer: Blupace Tech
Contact Detail:
Blupace Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer -Belfast
✨Tip Number 1
Don’t just sit back and wait for the job to come to you! Reach out directly to the job poster on platforms like LinkedIn. A friendly message expressing your interest can make a huge difference and show that you're proactive.
✨Tip Number 2
Network, network, network! Connect with current employees at Blupace Tech or in similar roles. Ask them about their experiences and any tips they might have. You never know who might put in a good word for you!
✨Tip Number 3
Prepare for the interview by brushing up on common desktop support scenarios. Think about how you would troubleshoot specific issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Blupace Tech.
We think you need these skills to ace Desktop Support Engineer -Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your relevant experience, especially with Windows operating systems and troubleshooting skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your skills can benefit Blupace Tech. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you’ve tackled technical issues in the past. We’re all about innovative solutions, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at Blupace Tech!
How to prepare for a job interview at Blupace Tech
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Microsoft Office, and any other software mentioned in the job description. Be ready to discuss troubleshooting techniques and share examples of how you've resolved issues in the past.
✨Show Off Your Communication Skills
As a Desktop Support Engineer, you'll need to communicate effectively with customers and team members. Practice explaining technical concepts in simple terms and be prepared to demonstrate your ability to keep clients informed about their issue status.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about common issues you've encountered in previous roles and how you handled them. This will show your problem-solving skills and ability to think on your feet.
✨Highlight Your Teamwork Experience
Since this role requires flexibility and teamwork, be ready to discuss your experience working in collaborative environments. Share examples of how you've contributed to team success and adapted to changing situations in the workplace.
